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HelsingHE

IT Service Lead

Helsing is an AI-driven defense company dedicated to protecting democratic values through innovative technology.

Helsing

Employee count: 201-500

Germany only

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Helsing is a defence AI company looking for a mission-driven IT Service Lead to own the day-to-day delivery, performance, and experience of IT support across European offices.

Requirements

  • 5+ years of experience in IT Support
  • 2+ years leading or managing a support team
  • Highly proficient with Jira Service Management
  • Strong, demonstrable track record of running support as a data-driven function
  • Hands-on experience deploying AI agents, chatbots, or automation
  • Managed rotas across on-call, triage, and on-site responsibilities
  • Designed and operated clear escalation processes

Benefits

  • Competitive salary
  • VSOP options
  • Relocation support: up to €2,500 and 4 weeks temporary accommodation
  • Learning: €500/£450 yearly allowance
  • Health & wellness: gym membership and mental health support (Nilo.health)
  • Social: regular company events and monthly social allowances
  • Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers
  • Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About Helsing

Learn more about Helsing and their company culture.

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Helsing is a pioneering defense company established in 2021 that focuses on integrating artificial intelligence (AI) to enhance the defense capabilities of democracies. The company's primary mission is to safeguard democratic values and open societies by providing cutting-edge AI solutions that bolster security and deterrence. Recognizing that the freedom to express and act is a fundamental human right, Helsing dedicates its efforts to ensuring such freedoms are protected in the face of evolving global threats.

The organization boasts a diverse team of software engineers, deep learning specialists, and program managers, all collaborating to develop sophisticated technologies to withstand modern challenges. Helsing’s innovative approach is underpinned by a commitment to ethics and transparency in technology deployment. The team believes that developing and implementing advanced defense systems must be carried out with strict ethical standards, ensuring that the balance between security and civil liberties is maintained. Helsing aims to lead the technology landscape while facilitating conversations about the responsible use of AI in defense.

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Helsing

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