Help Scout logo

Senior Brand Designer

Help Scout is designed with your customers in mind.

Number of employees

51-200

We make support software that empowers more than 12,000 customer-centric businesses to serve people in the most human, helpful way. We're a remote company with 135+ employees in over 80 cities around the world — and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens. The result is better products and a culture that enables everyone to bring their authentic selves to work. 

Although, technically we’re a SaaS company, we tend to break the mold when it comes to our B2B software-selling peers. We take pride in being a design-led company. Our tolerance for creative risk and investments in our brand are more aligned with those made by media companies and consumer brands. We’ve built an incredibly engaged, fully-remote team that’s motivated by our pursuit of profit and purpose.  

We’re looking for a Senior Brand Designer to join our Creative team and ensure that every moment — no matter how big or small — feels, looks, and sounds like Help Scout. 

We empower our designers to be shepherds of our brand. The Creative team sits within our larger Brand team and is positioned to influence almost every experience we create for our audience, customers, and employees. As a Senior Brand Designer, you’ll focus on our go-to-market strategy by supporting marketing campaigns and product launches that impact business goals and gives us an edge when competing for talent and customers. 

As we scale, we aim to raise our creative bar while keeping our team balanced and well-rounded. Folks who have found their design niche and built a portfolio that leans into a specialty (like web, and visual design) will be strong candidates.

About the Role

  • You'll elevate our brand by contributing intentional, contextual, and beautiful visual assets and interactions 

  • You’ll partner with marketing teammates to provide delightful and memorable brand moments for marketing campaigns, keeping our audience of customer service pros and small business leaders top of mind.

  • You’ll collaborate with folks across the business to ensure internal and external assets are polished, but organic and aligned with the Help Scout brand

  • You’ll be delivering product launch campaigns, refreshing our marketing pages, exploring new creative designs for A/B testing, etc.

  • You‘ve been embedded within a Marketing team and can move quickly by understanding data insights to develop the best customer experience

  • Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway.

  • Salary: We have an internal transparent salary matrix for each team. For this role, we are paying $133,000-$138,000 USD. Read more about how we approach compensation here!

About You

  • You’re a curious and seasoned creative 

  • Designing for the web, from wireframes to the final comp, is your comfort zone. You contribute to systems, build templates, and know when it’s worth creating something from scratch.

  • You’re a collaborative, results-oriented problem-solver who can both provide and take direction well 

  • You're a strong communicator who’s able to connect dots, organize thoughts, and develop plans to match the teams' expectations.

  • You can gracefully give solid feedback to the team on all visual design executions.

  • You can weave brand and product together visually, using elements from both to tell a story and bring features to life.

  • You love keeping tabs on trends in the market that would push us forward with fresh, evolving ideas.

Who You'll Work With

#LI-Remote

Benefits

Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.

Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us

Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.

Why Help Scout?

We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

About this role

November 20th, 2022

September 21st, 2022

Full Time

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About Help Scout

Learn about Help Scout and their company culture.

View company profile
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.  With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 10,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.

We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
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Tech stack

Learn about the technology and tools that Help Scout uses.

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Benefits and perks

Learn about the benefits and perks that Help Scout provides.

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Company retreats

International travel

Work at Help Scout, become a world traveler! It’s all part of our semi-annual retreats. Recent locations include Portugal, Mexico, Spain, and the US.

Learning and development budget

Learning and development budget

In addition to a laptop and the basics, we help fund your personal development, and more.

Co-working space budget

Co-working space budget

We'll help fund a co-working space.

Home office budget

Home office budget

We'll help fund your home office.

View all employee benefits
View all employee benefits

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