Help Scout logo

Finance Manager - Sales & Marketing Business Partner

Our mission is to support small businesses with tools that make customer support more helpful and human.

Icons/design/feather/users

51-200

Icons/design/feather/dollar sign

107k-115k USD

Icons/design/feather/country/us United States
Icons/design/feather/country/ca Canada
Icons/design/feather/country/au Australia
Icons/design/feather/country/fi Finland
Icons/design/feather/country/ie Ireland
Icons/design/feather/country/nl Netherlands
Icons/design/feather/country/pl Poland
Icons/design/feather/country/gb United Kingdom
Icons/design/feather/country/dk Denmark
Icons/design/feather/country/de Germany
Icons/design/feather/country/no Norway

Our mission is to support small businesses with tools that make customer support more helpful and human. Today more than 12,000 companies use Help Scout to delight their customers.

We've been "remote first" for more than a decade and have 140+ teammates worldwide. As a certified B Corp with backing from Foundry Group and Lead Edge, we have big ambitions to lead the SMB segment of the customer support market.

As Finance Business Partner, you'll partner directly with our Sales & Marketing leadership teams. Together, we'll pursue the path to $100m in revenue and beyond.

As the first person in this role, you'll get to build out the finance business partnering function with our Sales & Marketing friends, and become THE expert at Help Scout for revenue performance.

In short, we can't get where we're going without you.

About the Role

  • Own the revenue forecasting process, from the monthly rolling forecast to long-range revenue planning.

  • Produce analysis and reporting of revenue results. Including both numerical and narrative-based analysis of the overall, and detailed performance.

  • Understand the systems and processes that generate our revenue results so you can continue to improve our forecasting methods, and quickly identify underlying trends in the business.

  • Function as a trusted advisor to Sales & Marketing leadership to provide insights and strategies to improve future revenue performance.

  • Provide guidance to budget owners in the development and management of operating plans. 

  • We have an internal transparent salary matrix for each team. For this role, the salary options are $107,000, $111,000 or $115,00 USD. 

About You

  • You have excellent analytical skills, with the ability to synthesize complex data into clear insights and action items.

  • You have experience producing accurate revenue forecasts, preferably in a SaaS or similar recurring revenue business model.

  • You have a knack for building trusted relationships among peers and business leaders. Excellent communication skills and a curious mind enable you to be a great partner.

  • You can translate technical financial concepts into language that’s easily understood by all.

  • You are excited about being part of a “remote first” company and developing any new skills you need to be successful.

  • Please note, at this time we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway.

Benefits

Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.

Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us

Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.

Why Help Scout?

We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

About this role

July 3rd, 2022

May 4th, 2022

Full Time

Icons/design/feather/dollar sign

107k-115k USD

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
Icons/design/feather/country/ca Canada
Icons/design/feather/country/au Australia
Icons/design/feather/country/fi Finland
Icons/design/feather/country/ie Ireland
Icons/design/feather/country/nl Netherlands
Icons/design/feather/country/pl Poland
Icons/design/feather/country/gb United Kingdom
Icons/design/feather/country/dk Denmark
Icons/design/feather/country/de Germany
Icons/design/feather/country/no Norway
Help Scout is hiring for this role in these timezones.
Icons/design/feather/country/us All US timezones (+/- 0 hours)
Icons/design/feather/country/au All AU timezones
Icons/design/feather/country/ca All CA timezones
Icons/design/feather/country/fi All FI timezones
Icons/design/feather/country/ie All IE timezones
Icons/design/feather/country/nl All NL timezones
Icons/design/feather/country/pl All PL timezones
Icons/design/feather/country/gb All GB timezones
Icons/design/feather/country/dk All DK timezones
Icons/design/feather/country/de All DE timezones
Icons/design/feather/country/no All NO timezones
Icons/design/dot -10.00
Icons/design/dot -9.00
Icons/design/dot -8.00
Icons/design/dot -7.00
Icons/design/dot -6.00
Icons/design/dot -5.00
Icons/design/dot -4.00
Icons/design/dot -3.50
Icons/design/dot 0.00
Icons/design/dot 1.00
Icons/design/dot 2.00
Icons/design/dot 8.00
Icons/design/dot 8.75
Icons/design/dot 9.50
Icons/design/dot 10.00
Icons/design/dot 10.50
Icons/design/dot 14.00

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About Help Scout

Learn about Help Scout and their company culture.

View company profile
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.  With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 10,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.

We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

Tech stack

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Benefits and perks

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International travel

Work at Help Scout, become a world traveler! It’s all part of our semi-annual retreats. Recent locations include Portugal, Mexico, Spain, and the US.

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Learning and development budget

In addition to a laptop and the basics, we help fund your personal development, and more.

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Co-working space budget

We'll help fund a co-working space.

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Home office budget

We'll help fund your home office.

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Customer Support Tools
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51-200

2011

Nick Francis

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