Strategic Accounts Solutions Manager

Our CompanyDermsquared^® is the leading education, information, and services platform for dermatology professionals to elevate patient care. We serve our community of HCPs by providing practical clinical and non-clinical content through digital and in-person connections​. We provide our community with solutions to serve their patients through onsite and digital educational content based on the newest and best therapies and techniques from respected thought leaders in the field of dermatology as well as services to enhance their career trajectories. Our offerings have been proven to enhance clinician confidence, demonstrated by our exceptional audience and partner retention rates for our ecosystem. For more details on our portfolio, visit our website at dermsquared.com.

The Essentials

This opportunity is only for those looking for a fast-paced entrepreneurial environment who bring a track record of both consistent results and a way of working admired by their partners.

• Vision - the ability to zoom out, take a point of view on “What does good look like” and passionately communicate this across and outside the organization
• Strategic problem solving - the ability to define how to get to the vision by breaking the opportunity or problem down to simple and executable strategies
• Accountability and collaboration - the ability to take ownership and be accountable for the outcome and motivate others to work effectively across the organization and set clear expectations
• Personal grit - the willingness and ability to dive into executional details when needed

Job Description Title: Strategic Accounts Solutions Manager
Reporting to: Senior Director, Strategic Accounts and Innovation
Location: Remote (Eastern or Central Time Zones)

Dermsquared is looking for a highly motivated and strategic-minded Strategic Accounts Solutions Manager to join our team. This individual will be responsible for managing and growing relationships with key strategic accounts, ensuring the delivery of tailored solutions that meet client needs, and driving long-term business success. The role combines account management, business development, and deep understanding of client goals to drive value and satisfaction through customized solutions.

This position requires a strong blend of analytical skills, business acumen, and strategic thinking to deliver insights that optimize performance, improve customer satisfaction, and identify growth opportunities. The individual will work closely with cross-functional teams to ensure that key accounts are well supported.

Responsibilities

• Strategic Planning Account Management:
  • Partner with the Solutions team to develop and implement joint business plans to drive growth and retention for each client. Regularly review account performance, identify areas for improvement, and proactively address challenges
  • Collaborate with internal teams to develop and propose customized solutions that address client pain points, enhance operational efficiency, and drive growth
• Client Retention Growth:
  • Drive revenue growth by identifying opportunities for upselling and cross-selling additional products or services. Ensure a high level of client satisfaction and engagement to retain accounts and foster long-term relationships
• Project Management:
  • Lead and coordinate the delivery of solutions, ensuring projects are executed on time, within budget, and to the client's satisfaction
• Data Analysis Reporting:
  • Lead the development and execution of data analysis and reporting strategies for strategic accounts
  • Create and maintain dashboards, performance reports, and actionable insights to measure the effectiveness of initiatives
  • Conduct deep-dive analyses on customer behavior, trends, and performance to guide strategic recommendations and inform joint business plans
• Customer Insights:
  • Analyze customer data to identify opportunities for revenue growth, retention, and improved satisfaction for strategic accounts
  • Provide insights into customer segmentation and solution engagement by clinicians to help tailor recommendations
  • Monitor industry trends, competitor activities, and customer feedback to adjust strategies

Qualifications

• Bachelor’s degree
• 5+ years of experience in data analysis, business intelligence, or account management, preferably with a focus on strategic or enterprise accounts
• Previous sales experience
• Excellent communication and presentation skills
• Strong problem-solving skills with a focus on business impact
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously
• Familiarity with strategic account management processes and methodologies
• Experience with CRM systems (Salesforce, etc.)
• Proficient with Microsoft Word, PowerPoint, Excel, and Outlook
• Able to travel up to 20%

Salary Commensurate with Experience plus Benefits