# Gorgias

Gorgias is a customer experience platform designed for ecommerce businesses, using AI to automate support and centralize customer interactions from various channels.

Source: https://himalayas.app/companies/gorgias

## Company facts

| Fact | Value |
| --- | --- |
| Founded | 2015 |
| CEO | Romain Lapeyre |
| Employees | 201-500 |
| Markets | Customer Support Software, Helpdesk Solutions, SaaS, Live Chat Software, Omnichannel Communication, Retail Technology, Shopify Apps, Customer Experience Management, AI powered Customer Service, and E commerce Tools |
| Employee locations | United States |
| Website | [gorgias.com](https://gorgias.com?utm_source=himalayas.app&utm_medium=himalayas.app&utm_campaign=himalayas.app&ref=himalayas.app&source=himalayas.app) |

## FAQs

### Which countries does Gorgias have remote employees in?

Gorgias has employees in United States.

### When was Gorgias founded?

Gorgias was founded in 2015.

### Who is the CEO of Gorgias?

Romain Lapeyre is the CEO of Gorgias.

### How many employees does Gorgias have?

Gorgias has 201-500 employees.

### What industries or markets does Gorgias operate in?

Gorgias operates in the following markets: Customer Support Software, Helpdesk Solutions, SaaS, Live Chat Software, Omnichannel Communication, Retail Technology, Shopify Apps, Customer Experience Management, AI powered Customer Service, and E commerce Tools.

### What is Gorgias's website?

Gorgias's website is [gorgias.com](https://gorgias.com?utm_source=himalayas.app&utm_medium=himalayas.app&utm_campaign=himalayas.app&ref=himalayas.app&source=himalayas.app).

### Where can I find Gorgias on social media?

You can find Gorgias on [LinkedIn](https://www.linkedin.com/company/gorgias/), [Twitter](https://twitter.com/gorgiasio), [Facebook](https://facebook.com/gorgias.io), and [Instagram](https://instagram.com/gorgias.io).

## About Gorgias

```text
Gorgias' journey began in Paris in 2015, founded by Romain Lapeyre and Alex Plugaru. Initially, it was conceived as a simple Chrome extension designed to help users compose emails more efficiently through automation. However, a pivotal discovery reshaped their path: a significant portion of their user base consisted of support agents. This realization led to a strategic shift, focusing their efforts on developing a specialized helpdesk solution tailored for the burgeoning ecommerce industry. Recognizing the unique demands of online merchants, Gorgias set out to create a platform that could centralize customer interactions from various channels, including email, social media, live chat, SMS, and voice, into a single, manageable interface.

With the backing of investors, accelerators, and mentors, Gorgias experienced rapid growth. The company expanded its team globally and established a strong presence in the ecommerce ecosystem. Today, Gorgias serves over 15,000 merchants, ranging from small independent shops to well-known brands like Steve Madden, Glossier, and Olipop. Beyond its core offering as a customer service platform, Gorgias has also committed to responsible business practices, becoming a certified B Corporation. This certification underscores their dedication to sustainable and equitable workplace standards. The platform is engineered to empower ecommerce brands by leveraging AI to enhance customer experiences. By automating a significant portion of support inquiries, Gorgias aims to free up support teams to concentrate on higher-value interactions that can drive revenue and foster customer loyalty. Their focus remains on providing a comprehensive, AI-powered customer experience platform that integrates seamlessly with popular ecommerce tools like Shopify, BigCommerce, and Magento.
```

## Gorgias online

- [LinkedIn](https://www.linkedin.com/company/gorgias/)
- [Twitter](https://twitter.com/gorgiasio)
- [Facebook](https://facebook.com/gorgias.io)
- [Instagram](https://instagram.com/gorgias.io)