Senior Operations Reliability Engineer – Messaging Platforms

At Genesys, we empower more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We've been a global leader in customer experience and cloud contact center solutions since 1990, serving thousands of SMB and enterprise customers across six continents. Our journey began with a vision to revolutionize how businesses connect with their customers, and today, we're proud to be at the forefront of the experience economy.

Through our innovative AI-Powered Experience Orchestration platform, Genesys Cloud, we deliver the future of CX to organizations of all sizes. This all-in-one solution, born in the cloud, enables businesses to provide empathetic, personalized experiences at scale. We believe in the power of AI and automation to not just make interactions more efficient, but to make them more human and personalized. Our platform helps organizations connect every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. We're passionate about helping businesses differentiate themselves with the right customer experience at the right time, driving stronger workforce engagement, efficiency, and operational improvements. We offer a suite of solutions including Genesys Cloud CX, Genesys Multicloud CX, and Genesys DX, catering to diverse industries such as banking, government, healthcare, retail, and insurance. Our commitment to innovation is relentless, and we continuously update our platform with new features and improvements to ensure our customers are always equipped for the future. We're not just a technology provider; we're a partner dedicated to helping businesses build trust and loyalty by orchestrating smarter, more connected experiences.