Operations Coordinator

About Us

Let’s go on an adventure together!

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

About the role
Reporting to the Director of Operations, the Operations Coordinator serves the needs of G Adventures customers – internal and external. Duties will include working with suppliers and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with travelers. Support for the Regional Operations Manager to ensure accuracy of product and flow of operations.

Responsibilities

• Support the Global Sales and Brand teams in information-gathering and logistics related to travellers before arrival.

• Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.

• Support product review and new product development.

• Organize all the pre-tour information needed by the travelers : Welcome Letters/Welcome Packages, checking Good to Go, boarding passes, reconfirmation of services… in the case they can not be performed by the CEO (Tour Leader) or there is no CEO associated with the tour.

• Monitoring of incident reports as they come in, communicating with the Reservation and CEO Supervisors as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.

• Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEO’s and providers informed.

• Through a deep knowledge of the region, assist the reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary.

• Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.

• Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes on-tour and post tour changes where modifications to the system are needed so that invoices match the system when received. Assessment and communication of cancellation fees to Base Camp Ops. Will generally require collaboration with the buying team and negotiation with suppliers.

• In case of emergency, you might be required to assist outside of regular work hours.

• To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities

Requirements
Must Have:

• 3+ years experience in the travel industry

• Highly proficient in English both written and spoken

• Able to work on a Sunday to Thursday work schedule (5 days/week)

• Computer skills

• Familiarity with Regional Geography

• Excellent Customer Service and Listening Skills

• Problem Solving/Complaint Resolution

• Decision Making Skills

• Team Player, Flexible, Co-operative Approach

• Self Motivated and Goal orientated

• Excellent Attention to Detail, Well Organized

• Positive and Innovative Attitude

• Good time management skills

Nice to Have:

• Knowledge of G Adventures product in the region

• Vocational Qualification related to Travel & Tourism/Business

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.