Intern - Operations Executive

FastCo is the company behind FastJobs, South-east Asia’s top non-executive job portal for both job-seekers and employers, and FastGig, Singapore’s first flexi-work recruitment app.

FastGig is a platform that enables businesses to hire flexible workers, building an agile and robust blended workforce. Our fully managed service encompasses sourcing, onboarding, training, and payroll to help businesses manage peak periods and diversify headcount.

Are you an enthusiastic student or fresh graduate looking to kickstart your career in tech operations? Do you want to learn how a fast-growing platform balances client needs with gig worker satisfaction? If so, this Operations Executive Internship is for you! Join our growing team, gain hands-on experience, and play a pivotal role in delivering an outstanding experience for our clients and gig workforce.

This is a fully remote position that operates on a rotating shift basis. The schedule follows a 4-days on, 2-days off rotation cycle.

What You'll Do

• Learn to serve as a key point of contact between clients and our talented gig workforce.
  - Assist in managing client job postings, ensuring clear communication to attract the right talent.
  - Support the Client Success team by handling initial after-sales queries and troubleshooting client issues.
  - Act as a champion for our users, responding promptly to inquiries and ensuring satisfaction throughout the project lifecycle.
  - Balance various administrative and support tasks, maintaining a fast response rate and seamless workflow.
  - Approach new operational challenges with a solutions-oriented mindset and a eager-to-learn attitude.
  
  Who You Are
  - Willingness to work on a rotating shift basis.
  - Currently pursuing or recently graduated with a Diploma/Degree in Business, Operations, Logistics, or a related field (prior experience in job boards or staffing is a plus, but not required!).
  - A strong passion for delivering exceptional customer service and helping others.
  - Good communication skills, especially in written and online interactions (chat support, emails).
  - Ability to learn how to prioritise, multitask, and follow up with meticulous attention to detail.
  - Comfortable using Google Suite applications (Docs, Sheets) to streamline daily tasks.
  - Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
  
  What’s in it for You?
  Gain real-world experience in a fast-growing HR-tech startup with mentorship, enjoying a fully remote work environment and the high potential to convert into a full-time role based on outstanding performance.