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FortinetFO

Technical Account Mgr

Fortinet is a pioneering cybersecurity company dedicated to securing organizations through innovative and integrated security solutions.

Fortinet

Employee count: 5000+

Mexico only

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Job duties and responsibilities

  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and analysis of packet trace information
  • Recommend actions based on analysis
  • Customer education, deliver knowledge transfer like webinar or workshops
  • Software recommendation, conduct bug scrubs reports
  • Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
  • Develop best practice deployment and troubleshooting methodology documentation
  • Follow up technical cases and manage the right expectation until the closure of the cases
  • Conduct weekly status conference calls with customers to report status of open issues and projects
  • Conduct quarterly reports for your managed accounts
  • Work closely and provide direct technical email and phone support to our customers in the LATAM Region
  • Analysis of support request, completion of requests for information and documentation
  • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills

  • Minimum of five years relevant professional experience preferably in the network industry
  • Strong network security and routing experiences
  • Exceptional customer service orientation and strong communications skills
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
  • Proficient with MS Word, PowerPoint, and Excel
  • Scripting and Windows server app experience
  • Willing to travel
  • Advanced English level

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Experience

5 years minimum

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Fortinet

Learn more about Fortinet and their company culture.

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Fortinet is a global leader in cybersecurity solutions and services, founded over 20 years ago in Sunnyvale, California. The company specializes in delivering integrated and comprehensive cybersecurity protection that secures the entire digital attack surface, including devices, applications, and data centers. Fortinet’s mission is to protect people, devices, and data everywhere, and this commitment has led to the adoption of its solutions by over 805,000 customers worldwide. With a robust portfolio comprising more than 50 enterprise-grade products, Fortinet leverages AI-driven technology to offer exceptional performance and security capabilities.

One of Fortinet's unique advantages is its development of custom security processing units (SPUs) that provide industry-leading hardware and performance efficiencies, allowing organizations to protect their operations against evolving cyber threats effectively. Moreover, Fortinet is recognized for its innovative solutions such as FortiOS, which serves as the foundation for its Security Fabric. This comprehensive cybersecurity framework facilitates enhanced threat visibility, automated protection, and responsive security measures across networks and endpoints. Fortinet prides itself on a culture of innovation, which has resulted in a significant portfolio of patents, further solidifying its position at the forefront of the cybersecurity landscape.

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Fortinet

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