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FlorenceFL

Customer Success Manager (RN)

Florence is a UK-based healthcare technology platform that connects care providers with nurses and care professionals, offering workforce management tools including scheduling, HR, agency management, and training.

Florence

Employee count: 51-200

Salary: $140K – $160K per year

United States only

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About Florence Health

Florence Health is a technology-driven healthcare company transforming primary care through value-based care. Florence partners with independent primary care practices to improve patient outcomes while reducing the total cost of care. In both 2024 and 2025, providers on the Florence platform achieved over 15% cost savings, positioning the organization among the top-performing value-based care companies nationally. Florence’s proprietary technology platform, Nightingale, equips physicians with the data, insights, and workflows needed to succeed in risk-based care while maintaining clinical autonomy.

The Opportunity

Florence Health is seeking an experienced Registered Nurse to join our Practice Partner team and support a portfolio of independent primary care practices participating in our value-based care programs. Reporting to the Head of Network Operations, you will serve as the bridge between our provider partners and our internal product, analytics, and operations teams.

This is a role for a nurse who has already moved beyond direct patient care into population health, care management, quality, or value-based care operations. You will act as a trusted clinical resource to practices across our MSSP and ACO LEAD populations—evaluating care processes, closing gaps, and driving measurable improvement in cost, quality, and patient outcomes across populations rather than at the bedside.

Territory

This role supports a portfolio of 12–15 primary care practices across the United States. Candidates may live anywhere in the U.S.

What You’ll Do

  • Own a portfolio of ~12–15 independent primary care practices across our MSSP and LEAD populations

  • Review clinical and financial performance with providers and recommend targeted interventions

  • Drive provider adoption of Nightingale—pre-visit reviews, between-visit worklists, and risk-stratified alerting

  • Serve as a trusted clinical resource to practices for performance improvement

  • Prepare and present reports across cost, quality, and patient outcomes, partnering cross-functionally on scalable solutions

What We’re Looking For

  • Registered Nurse (RN) with 5+ years of clinical experience; acute care experience preferred

  • Prior experience in a non-bedside role—care or case management, population health, utilization management, quality improvement, clinical informatics, or value-based care / ACO operations (required); this role is not a first move out of direct patient care

  • Active, unencumbered RN license; multistate (NLC) license preferred (additional state licensure may be required depending on assigned territory)

  • Strong clinical judgment and a working understanding of primary care workflows and patient management

  • Excellent analytical and organizational skills; comfortable interpreting performance metrics to inform decisions

  • Strong communication and relationship-building skills across multidisciplinary teams

  • Experience with value-based care, ACOs, or Medicare programs preferred

  • Comfort operating in a fast-paced, entrepreneurial environment

Travel

This role is remote with quarterly travel across the territory to meet with provider partners and internal teams.

Hiring Timeline

We are looking to fill this role within the next 4–6 weeks and are seeking candidates who are available and prepared to move through the interview process at an accelerated pace.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: $140K – $160K per year

Education

Professional certificate

Experience

5 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Florence

Learn more about Florence and their company culture.

View company profile

Florence was founded in 2016 by Dr. Charles Armitage, an NHS doctor who experienced the staffing crisis firsthand, and Dan Blake, a former British Army officer. They were frustrated by how inefficient agencies were at filling shifts with the right people - Charles was constantly hounded with calls to go to different places while his agency still failed to approve timesheets or issue wages. They teamed up to create Florence: a platform designed to make healthcare staffing simpler, fairer, and more transparent for everyone.

Today, Florence has evolved from a simple shift marketplace into a comprehensive workforce management platform serving health and care organisations across the UK, France, and Canada. Having filled over 1 million shifts, the company now offers tools for scheduling, HR, agency management, and professional development through Florence Academy. Their mission remains unchanged: to take the chaos out of care staffing by giving control back to care professionals and organisations, one shift at a time.

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Florence

Company size

51-200 employees

Founded in

2016

Chief executive officer

Dr. Charles Armitage and Dan Blake

Employees live in

View company profile

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