Firstup logo

Senior Product Manager - Workforce Intelligence

Firstup is fundamentally changing how organizations communicate and is the backbone of the entire Digital Employee Experience.

Number of employees

51-200

US flag United States only

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology.

Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Our Values

Every employee is an owner with responsibility and credit for our progress.

Leadership is in our build and we see change as a catalyst for improvement.

We win as a team, committed to help our coworkers and customers thrive.

Position summary

We are currently seeking a Senior Product Manager to help deliver the next generation of our SaaS communication platform, with a focus on bringing intelligent pro-active insights to stakeholders at our customers.

Firstup is developing the next-generation analytics platform for the leaders in our customers, bringing them an unrivaled level of data analytics, predictive insights and proactive actions, while redefining the market.

You will help create, strategize, and communicate the Firstup data insights vision across our platform to enable stakeholders across our customer base to make better informed decisions that directly impact their goals and outcomes.

We are a distributed team. While we have offices in several cities, we build solutions for distributed workforces, so we model our own workforce the same way. In this role you really can work where you want.

RESPONSIBILITIES

  • Help drive our data-driven culture: Accumulate, analyze, present, and leverage data in decision making, and look for opportunities to cultivate richer insights about our products

  • Build out a best-in-class proactive analytics product for our customers to make better business decisions that drive the outcomes that matter to them

  • Enable customers to have rich proactive insights that in turn help them drive deeper knowledge and business change in their company

  • Understand success metrics and incorporate data into design and development process

  • Perform customer research and competitive analysis in order to develop business cases and make effective product decisions

  • Work closely with the Client Support team and the development team to identify and follow up on client concerns, feedback, and follow up on status

  • Engage internal and external customers to understand their needs and gather product requirements

  • Provide leadership and mentorship to members of the product management team

  • Not only practice but also help manage and refine our product life cycle

QUALIFICATIONS

  • A demonstrated passion for data analysis, data-informed product innovation, building and shaping data culture

  • Strong analytical product intuition - able to use data impact-fully in guiding development of products and user experiences

  • Bachelor of Science/Master’s Degree in a related business or technical field5+ years of experience in product management, preferably in a B2B, SaaS environment

  • Hallmarks: leadership, creativity, teamwork, and strong attention to detail

  • Ability to work independently to a high degree, and direct a cross-functional team designing, delivering, and maintaining new and enhanced functionality and integrations

  • Solid technical knowledge in at least one are including: API’s, Content Management, Team workflows, Business intelligence, ML, developer platforms or other B2B integration platforms

  • Knowledge of and familiarity with not only product management, but also production support, software development, user experience, marketing, and sales

  • Tolerance for the challenge of a fast-paced, sometimes chaotic startup environment is a must!

  • Experience beyond the core product management skill set is a plus, especially product strategy, but also product marketing, resource management, forecasting, and budgeting

  • Experience developing strategy and g2m for new roadmap functionality - greenfield products

  • SCRUM/JIRA experience: since we don’t have project managers or SCRUM masters, those functions are distributed on our project teams; our product managers share some Agile project management responsibilities with engineering leads, including JIRA management

Why Firstup?

Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.

If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.

We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.

Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

About this role

March 24th, 2023

January 25th, 2023

Full Time

To apply, you must have a permit to work in this country.
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About Firstup

Learn about Firstup and their company culture.

View company profile

Firstup is fundamentally changing how organizations communicate and is the backbone of the entire Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at the right time, in the right place, and in the right language. We are unifying the digital workplace and giving workers personalized access to all the systems, resources, and applications they need to do their jobs.

Joining Firstup means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help. Ready to make a difference in the world.

Our Values

  • Every Employee is an Owner with responsibility and credit for our progress

  • Leadership is in our build and we see change as a catalyst for improvement

  • We win as a team, committed to help our coworkers and customers thrive

Tech stack

Learn about the technology and tools that Firstup uses.

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Benefits and perks

Learn about the benefits and perks that Firstup provides.

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Miscellaneous

Fruity Umbrella Drink Bonus

When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full week increments.

Learning and development budget

Professional Development

We invest in our people and build their skills for the future of work—no matter where that future takes them.

Retirement benefits

401k Program

There’s life beyond work, and someday there will be a lot of it. We’ll help you save for that time.

Unlimited time off

Unlimited PTO

You can’t mobilize if you don’t rest and recharge—so take as much paid time off as you need.

View all employee benefits
View all employee benefits
Internal Communications
Number of employees

51-200

2008

Gary Nakamura

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