United States onlyThe Lifeline Supervisor is responsible for overseeing the smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley's 24/7 Suicide & Crisis Lifeline. The supervisor will supervise a team of Call Takers, monitor Lifeline calls, and ensure safety and quality standards are met.
Requirements
- Minimum of a bachelor's degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
- One year's experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
- Proficient with technology, including computer and internet skills, smartphones and databases.
- Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.
