United States onlyDivision or Field Office: | Claims II Division |
| Department of Position: | Catastrophe Operations Dept |
Work from: | Home (within ERIE footprint) |
| Salary Range: | $69,318.00 - $110,729.00 *salary range is for this level and may vary based on actual level of role hired for |
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion or judgment in handling all types of catastrophe property claims. Also assists assigned field office when not on catastrophe deployment in handling day to day property claims.Join ERIE Insurance as a Catastrophe Property Adjuster and make a meaningful impact helping customers rebuild after major events. This role combines the flexibility of working from home with the opportunity to travel throughout our operating footprint to support policyholders when they need it most.
Why This Role?Work From Home: This is a fully remote position. We’re accepting applicants from across the ERIE Insurance operating footprint: Pennsylvania (PA), New York (NY), Maryland/Washington, DC (MD/DC), North Carolina (NC), Virginia (VA), West Virginia (WV), Tennessee (TN), Wisconsin (WI), Illinois (IL), Indiana (IN), Ohio (OH), and Kentucky (KY).
Travel Required: The majority of responsibilities involve travel to catastrophe sites and field inspections across our footprint. Unlike national carriers, ERIE’s regional footprint means shorter travel times to events — so you can focus on helping customers, not endless commutes.
Company Vehicle: A company car, maintenance, and paid gas card are provided.
Compensation & Growth: Fantastic bonus opportunities and long-term development with an award-winning insurance company.
What You’ll Do:
- Investigate, evaluate, and resolve property claims resulting from catastrophes, natural disasters, and large-scale events.
- Conduct on-site inspections, estimate damages, and prepare detailed reports.
- Provide clear, empathetic communication to policyholders throughout the claims process.
- Partner with claims teams and external resources to deliver fair and timely resolutions.
- Represent ERIE Insurance with professionalism and compassion in the field.
What Makes You Stand Out:
- Previous experience as a Property Claims Adjuster, Catastrophe Adjuster, or Field Adjuster.
- Proven ability to work independently while traveling extensively, often on short notice.
- Strong communication, negotiation, and problem-solving skills.
- A customer-first mindset with a passion for helping people recover after loss.Valid driver’s license (required).
Duties and Responsibilities
- Establishes immediate contact with Policyholders regarding their loss, driving to site of damage within assigned territory or other if required.
- Sets and manages adequate reserves within designated authority.
- Properly identifies and assesses damage. Determines liability and total value of claim.
- Prepares a proper estimate relating to the identified damages and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder.
- Properly documents claim files with all activities and submits final report to file for closure.
- Determines or declines payment and issues checks as required. Negotiates claims with plaintiff attorneys when necessary.
- Assigns and supervises the handling of property losses by independent adjusters when necessary. Advises claims adjusters regarding handling of claims.
- Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department.
- Assists assigned field office(s) as necessary when not on Catastrophe Duty; brings assigned property claims to conclusion.
- Provides monthly operational maintenance of the Sprinter Van attached to the office where the CAT adjuster is domiciled.
The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
Capabilities
- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Information Management Skills
- Customer Focus
- Cultivates Innovation
- Job-Specific Knowledge
- Instills Trust
- Optimizes Work Processes (IC)
- Ensures Accountability
- Decision Quality
Qualifications
Minimum Educational Requirements
- High school diploma or equivalent required.
Additional Experience
- Five years of claims handling experience, or equivalent, including two years of property claims handling experience, required.
- Strong technical knowledge of structural damage repair and valuation techniques or equivalent required.
- Proficiency with estimating software (preferably Symbility) or equivalent, preferred.Incumbent must live in the territory assigned unless a change is approved by the company.
- Position requires the incumbent to serve on the Catastrophe Team as a first responder which will include frequent travel on short notice to other locations for periods in excess of two consecutive weeks.
Designations and/or Licenses
- Successful completion of Associate in Claims (AIC) program preferred.
- Appropriate license as required by state.
- Valid driver’s license and good driving record required.
Physical Requirements
- Use of Personal Protective Equipment (PPE) is required for this role.
- Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
- Climbing/accessing heights; Moderate (30-40%)
- Driving; Frequent (50-80%)
- Lifting/Moving 0-20 lbs; Often (20-50%)
- Lifting/Moving 20-50 lbs; Often (20-50%)
- Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
