Dover logo

Customer Support

Dover

Job description

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Dover is building the first end-to-end recruiting automation platform for the world's top companies. We combine best-in-class candidate evaluation technology with bespoke process automation to help companies find and hire top talent for their open roles.

Recruiting is a $50B/year industry in the US, but recruiting departments and agencies still have incredibly manual processes. Recruiters and hiring managers spend countless hours on administrative work like sourcing, scheduling, coordination, and juggling dozens of recruiting tools, so they have less time to do what they do best: pitch and close candidates.

We've built a better way. Our advanced matching software identifies the perfect candidates across all recruiting channels and candidate sources, and drives the hiring process to create a seamless, white-glove experience for both companies and candidates.

Dover went through Y Combinator in 2019, and today 80+ companies use our product to run a better hiring process. We've raised $3M from top VCs and are currently profitable. We're a team of 15 with a hub in San Francisco and presence in Boston, NYC, LA and DC.

The Role


Dover is looking to expand our Customer Support team. This team has a diverse background but we all love helping our customers find the perfect candidate for their open roles. As an early employee, you'll have the opportunity to grow immensely within the company.

Your day to day work will involve helping to onboard new customers, and being the first touchpoint for any & all questions they may have. Obsessed with providing stellar customer service & support, you'll proactively sweep our communication channels (Slack, Email) to ensure that no ball is dropped. Our customers will know they can rely on you to be prompt, responsive, available, and friendly. Behind the scenes, our team will depend on your organization skills to keep us aligned. This is a highly collaborative role in addition to managing tasks and a high volume of customer tickets.

This role will report directly to our CTO. We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.

The Responsibilities


  • Help onboard new customers
  • Create documentation & help center materials for our customers
  • Be an expert in the way the Dover product works
  • Use a variety of tools — Meetingbird, GSuite (Sheets, calendar & mail) Slack & Notion to communicate with the team & take notes
  • Work with the Dover product team to make Dover an even better solution for our customers
  • Respond to customer queries in a timely and accurate way, via email or Slack
  • Identify customer needs and help customers use specific features
  • Analyze and report product bugs
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

About You


  • You've worked in a customer-facing role
  • Bonus: You've worked at a B2B company
  • You have 2+ years of professional working experience
  • You are a great communicator and have excellent email hygiene
  • You have used technologies like CRMs/ATS, and are really good at getting up to speed with new technologies
  • You are comfortable with creating high-quality documentation, both internal and external
  • You're extremely organized and detail oriented
  • You have a growth mindset — you welcome feedback and constantly want to improve
  • You are customer service oriented and communicative
  • Bonus: You love sheets and flowcharts

Our Commitment to Diversity


At Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.

Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

Benefits


At Dover, we think benefits should empower you to be your best, both in and outside of work.

Development

  • Competitive salary & meaningful equity
  • Support for workshops and lectures for personal & professional development
  • Opportunities to grow within the company

Wellness

  • Comprehensive health and dental benefits covered 100%
  • Reimbursements for physical & mental wellness
  • Daily lunch

Flexibility

  • All the tools you need to do your best work, including laptop, monitor, desk, chair, & more
  • Flexible work schedule and open vacation policy
  • Volunteer time off

In addition to everything above, we do swag, birthday gifts, & host bi-weekly, socially distanced team events.

We prefer candidates in San Francisco, CA but will make exceptions for particularly strong candidates across the US and Canada.

Apply now

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About this role

Apply before

August 18th, 2021

Job posted on

February 9th, 2021

Job type

Full Time

Hiring timezones

Dover is hiring for this role in the following timezones:

Badge UTC -11.0
Badge UTC -10.0
Badge UTC -9.5
Badge UTC -9.0
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Badge UTC +12.0
Badge UTC +12.75
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Primary industry
Company size

11-50

Founded in

2018

Social media
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About the company

Dover is building the first recruiting automation platform for the world's top companies. We combine domain expertise with best-in-class automation to help companies hire the best talent for their open...
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