Solutions Engineer, Public Sector

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

Solution Engineers are highly skilled technical professionals possessing an in-depth understanding of Kubernetes, Linux, and Cloud systems. Their expertise extends to the Domino platform, which they leverage to guide and optimize the AI strategies of their customers. These engineers take a holistic approach to their work, recognizing that successful AI implementation goes beyond technical proficiency. They focus on people and processes, collaborating closely with customers to design and implement solutions that align with their unique business needs. This involves a wide range of activities, including the implementation, enhancement, integration, and customization of Domino deployments. By taking a customer-centric approach and focusing on delivering tangible business value, Solution Engineers play a critical role in ensuring the success of every customer engagement. They are not simply technical implementers, but rather, they are trusted advisors and value creators who help customers navigate the complexities of the AI landscape and achieve their business objectives.

What your impact will be

• Build custom solutions for customers that integrate with Domino to enhance the customer experience. The solutions built should be well documented, tested, and the rest of the PS team should be enabled on the solution
• Collaborate with the larger Domino team to ensure that the customer's voice is being heard with regards to feature or bug prioritization as well as feedback on the platform
• Create reproducible artifacts that address recurring client needs, enhancing efficiency and consistency in our delivery process. These artifacts should follow best practices, be tested in various scenarios, and have thorough documentation
• Regularly solicit feedback from customers regarding the quality, effectiveness, and relevance of solutions delivered. Use this feedback not only as a metric of personal success but also as a means to identify areas of improvement, ensuring that the solutions provided align perfectly with client needs and expectations

What we look for in this role

• 5-10+ years professional experience with customer facing technical role in pre-sales, professional services, consulting or customer success preferred
• Strong customer-facing communication skills, including the ability to run structured discovery and clarify ambiguous requirements
• Technical depth to scope solutions, ability to create production ready code (Python preferably)
• Ability to script and prototype as needed, including comfort “vibe coding” to move quickly in technical workflows
• Experience running or supporting benchmarks for ML inference deployments

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company