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DocuSketchDO

Senior DevOps Engineer

DocuSketch is a property restoration software platform that provides 360-degree documentation, automated sketching, and insurance-compliant estimating solutions for restoration professionals and insurance carriers.

DocuSketch

Employee count: 201-500

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About DocuSketch:
DocuSketch, with its European Headquarters in Potsdam, Germany, is a leading European software technology provider for the digital real estate economy. With our product brands Immoviewer and DocuSketch, we have become one of the most successful and fastest-growing software vendors in the rapidly expanding property tech sector. Our enthusiastic customer base is located across Europe and North America. DocuSketch's groundbreaking digital technology greatly facilitates real estate companies and building restoration companies to digitize, visualize, and virtualize real estate properties. Our solutions help our clients realize tremendous cost-saving potentials, process optimization, and revenue growth.
You’ll be working in a team that drives the company's AI development to develop algorithms for a variety of different use cases. This includes e.g. working with equirectangular, phone, or satellite images to detect doors, windows, or other objects inside of buildings or finding facets on the roof. You’ll be challenged by solving complex 3D geometry problems and working closely with our labeling team to ensure the best possible data quality.

About the role

We are looking for a Senior DevOps Engineer to help build and operate the platform that enables our engineering teams to ship safely, quickly, and reliably.
You will lead complex infrastructure and delivery initiatives across teams, improve platform scalability, reliability, and security, and help shape our long-term approach to cloud operations, deployment, observability, and automation.
This role combines strong hands-on engineering with technical leadership, operational ownership, and close collaboration with Engineering, Security, IT, and Product.

What you will do:

  • Lead complex infrastructure and delivery initiatives across teams and environments.
  • Help evolve the platform toward self-service environments, clearer ownership of operations by product teams, and an SRE-style operating model.
  • Define and improve standards for cloud infrastructure, deployment, observability, and operational readiness.
  • Design and operate scalable, secure, and cost-efficient cloud platforms.
  • Work with Infrastructure-as-Code, Kubernetes, containers, CI/CD, and automation frameworks.
  • Improve monitoring, alerting, tracing, SLOs, disaster recovery, and incident-management practices.
  • Lead root-cause analysis and drive sustainable post-incident improvements.
  • Build security and compliance into infrastructure and delivery processes, including least-privilege access, identity federation and OIDC, short-lived credentials, secrets management and rotation, auditability, certificate management, supply-chain security, and policy-as-code.
  • Implement automated testing, linting, validation, and rollback processes for infrastructure and delivery pipelines.
  • Use AI agents responsibly to improve infrastructure design, automation, incident analysis, and operational workflows while applying strong engineering judgement and quality guardrails.
  • Act as a technical partner to Engineering, Product, Security, and IT leadership.
  • Mentor engineers, improve documentation and standards, and contribute to the long-term direction of DevOps practices.

What we are looking for:

  • Ability to use AI tools effectively to deliver fast results and create reliable, repeatable workflows that improve the reliability and stability of systems.
  • Strong professional experience in DevOps, platform engineering, infrastructure engineering, or a related field; typically 5+ years.
  • Proven experience leading infrastructure or delivery initiatives beyond a single team or service.
  • Strong knowledge of AWS or a comparable cloud platform, ideally including multi-account environments.
  • Expert-level experience with Kubernetes, containers, Infrastructure-as-Code, and cloud automation.
  • Hands-on experience with Terraform, Helm, GitHub Actions, and GitOps tools such as Argo CD.
  • Experience with production observability, including metrics, logs, traces, alerting, and platforms such as SigNoz.
  • Experience designing reliable systems and improving operational readiness, observability, and incident response.
  • Understanding of infrastructure security, compliance, identity, access management, and supply-chain security.
  • Experience creating automated testing, linting, validation, and rollback mechanisms for infrastructure or delivery pipelines.
  • Strong problem-solving skills and the ability to lead root-cause analysis for complex incidents.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Professional fluency in English.

Nice to have:

  • Experience with cost governance and cloud-financial management.
  • Experience with SLOs, error budgets, disaster recovery, and reliability engineering.
  • Experience with policy-as-code and automated security scanning.
  • Strong scripting or programming experience, for example Python, Go, or Bash.
  • Experience introducing AI-assisted engineering workflows with appropriate safeguards.
  • Experience supporting AI-platform or hybrid-cloud workloads, including GPU scheduling or cluster operations with tools such as Karpenter, Cilium, or KubeRay.
  • Experience mentoring engineers or contributing to organisation-wide technical standards.
We are seeking a performance-driven, high-energy personality who has several years of experience in the field. Since you will work intensely with teams from many countries solid command of the English language is a prerequisite. We offer attractive compensation, unlimited career opportunities, and the possibility to work in one of the most exciting software companies in the industry. The position will be remote in any location of choice in Europe (outside Russia, Belarus, and Ukraine). Our headquarters are in Berlin, Germany, with major offices in Belgrade, Serbia, Lakeland, Florida, and in Canada.

We look forward to receiving your application!

About the job

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Job type

Full Time

Experience level

Experience

5 years minimum

Location requirements

Open to candidates from all countries.

Hiring timezones

Worldwide

About DocuSketch

Learn more about DocuSketch and their company culture.

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DocuSketch is a comprehensive software platform designed specifically for the property restoration industry, offering an all-in-one solution that transforms how restoration professionals document, scope, and estimate property damage. The platform leverages 360-degree documentation technology to capture immersive, detailed property records that deliver 99% accuracy, even in challenging lighting conditions. By enabling contractors to document every detail, create precise digital floor plans, and generate insurance-compliant estimates from a single platform, DocuSketch significantly accelerates the claims process while reducing cycle times.

Founded in 2019 and headquartered in Lakeland, Florida, DocuSketch has rapidly grown to become a leading provider of restoration technology, serving over 20,000 restoration professionals and insurance adjusters across North America. The company's solutions are trusted by major restoration contractors including ATI Restoration, Paul Davis Restoration, and ServiceMaster, as well as numerous independent restoration companies and insurance carriers. With features like instant floor plans, AI-powered 360 documentation, and integration with major estimating platforms like Xactimate, DocuSketch processes over 50,000 claims monthly and has streamlined more than 750,000 restoration projects to date. The company received a significant growth investment from Summit Partners in 2024 to accelerate AI integration and product development.

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