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Customer Support Engineer

Dgraph Labs, home of Dgraph, the only native GraphQL database.

Dgraph

Icons/design/feather/users

11-50

Dgraph Labs, home of Dgraph, the only native GraphQL database. Started by ex-Google engineers, our mission is to empower developers to build smarter apps with GraphQL and the world’s most advanced graph technology. With over 16,000 GitHub stars and more than 10 million downloads, Dgraph is the most popular open-source graph database on GitHub.

Our customers range from global Fortune 500 companies to emerging startups, and powering use cases like customer 360, financial intelligence, recommendation engines, knowledge graph, social networks, and many more. We are headquartered in San Francisco with a distributed team across the globe. Dgraph is well-funded, with lead investors from Redpoint and Bain Capital.

At Dgraph, we are looking for a Customer Support Engineer to join our team immediately. This is a remote-friendly role working in the US timezone.

  • 2+ years of experience working in a Customer Success, Customer/Technical Support, or a similar customer-centric role with extraordinary confidence in speaking and presenting in a customer setting

  • Customer satisfaction driven, being able to take ownership of a customer and drive them to success - be on top of their issues and forecast possible issues.

  • Involved with Pre-sales team, being able to conduct a PoC independently

  • Familiarity with Amazon Web Service or other cloud infrastructure platforms (GCP, Azure)

  • Nice to have experience working with Database and Distributed Systems

  • Competence in bash and Python scripting, confidence with a programing language (JavaScript preferred)

  • Familiarity with Linux diagnostics and tuning, excellent analytical, diagnostic, and problem-solving skills

  • Familiarity with Docker, Kubernetes, monitorings

  • Experience with data modelling (GraphQL schema) with knowledge of GraphQL, SQL, query tuning/optimization in a Graph Database scenario is nice to have

  • Understanding of data services

About this role

February 14th, 2022

August 6th, 2021

Full Time

Dgraph is hiring for this role
 in these timezones.
Icons/design/feather/country/us All US timezones
Icons/design/dot -10.00
Icons/design/dot -9.00
Icons/design/dot -8.00
Icons/design/dot -7.00
Icons/design/dot -6.00
Icons/design/dot -5.00
Icons/design/dot 14.00

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About Dgraph

Learn about Dgraph and their company culture.

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Dgraph is an open source, low-latency, high throughput, native and distributed graph database.

Designed to easily scale to meet the needs of small startups as well as large companies with massive amounts of data, DGraph can handle terabytes of structured data running on commodity hardware with low latency for real time user queries.

It addresses business needs and uses cases involving diverse social and knowledge graphs, real-time recommendation engines, semantic search, pattern matching and fraud detection, serving relationship data, and serving web apps.

About us

Come join us @Dgraph, the world's most advanced graph database.

Started by ex-Google engineers, Dgraph Labs is a San Francisco based startup with team members and offices all over the globe. Together, we are building the next-generation database that is powerful yet easy to use. With over 13,000 GitHub stars and more than 2 million Docker pulls, Dgraph is the most popular open-source graph database in the market. Our customers range from global Fortune 500 companies to emerging startups.

Dgraph's goal is to provide Google-production level scale and throughput, with low enough latency to serve real-time user queries over terabytes of structured data. Our database can power applications ranging from fraud detection, real-time recommendations, master data management, machine learning and many more. We are well-funded, with lead investors from Redpoint and Bain Capital.

Tech stack

Learn about the technology and tools that Dgraph uses.

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