Deel logo

Customer Onboarding Manager, EMEA

We're a global team that loves to build and solve problems, especially when it comes to the world of remote work.

Deel

Icons/design/feather/users

11-50

We're a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 50+ countries, Deel's unified yet diverse culture keeps us continually learning and improving.

Companies should be able to hire the best talent anywhere in the world, so we're building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfillment in working together towards our shared mission.

So, why now?

A significant shift has occurred within today's workforce, and with it, business as we know it has drastically changed. At Deel, we see a world without hiring borders, but we needed to find a solution to make it happen. A 30-mile hiring radius should no longer limit how companies hire because great talent lives everywhere. Along with the quickly accelerating global talent market, Deel exists to stay on top (and ahead) of all things international hiring to help teams hire, manage, pay, and scale their global teams at rocket speed.

As the market leader in international payroll and compliance, Deel's officially raised Series D of $425 million, bringing our valuation to $5.5 billion. There's never been a more exciting time to join the Deel team.

What you will enjoy working on:

  • Helping new customers with onboarding and successful deployment during their first 30 days on the Deel platform

  • Becoming an expert user of the Deel platform so that you can deliver training to customers and provide credible guidance on features and functionality

  • Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience

  • Suggesting ideas for optimizing customer onboarding workflows through process improvements and product automation

You will be successful if:

  • You have 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product

  • You are focused, action-oriented, and always anticipating next steps: a natural project manager

  • You have high attention to detail and can design an organized, effective onboarding plan and schedule for clients

  • You enjoy teaching others, be it a customer or a colleague 

  • You are customer obsessed and have significant experience building customer relationships

  • You are a team player, and enjoy working on a diverse team.

  • You are driven, think on your feet, and thrive in a fast-paced, challenging environment.

  • You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

  • You are based in the EMEA (Europe, Middle East, and Africa) region

Bonus Points:

  • You have experience working with clients and team members from multiple countries and across multiple time zones

  • You have experience working on a remote team 

  • You have experience working at a high growth start-up or scale up

  • You have Fintech or HRtech experience

  • You are multilingual

Benefits:

  • Life changing pre-IPO equity

  • The option of getting paid in digital currency

  • Work from wherever you want; the Deel office, your house or the beach

  • Learning and development budget for books, courses and conferences

  • Remote first working culture and covered remote office space

  • All-expenses paid international company off-sites

  • Have your birthday on us

  • All the latest tech you need

Apply now

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Apply now

About Deel

Learn about Deel and their company culture.

View company profile

One of the biggest changes in the workforce has been the rise of onboarding remote contractors all over the world as a way to help businesses grow. This trend is present whether it's a shared economy company or a fully distributed team.

Unfortunately, working with contractors can be hard, expensive, and time-consuming. As a company, you need a contract, different payment methods in place, clarity on tax filing (ie: W9/1099/W-8BEN forms), etc.. Not to mention compliance with local laws and understanding of classification risks.

At Deel, we are firm believers in the future of work. We strive to make it easier for companies to onboard and pay their contractors while staying fully compliant. We are walking the talk by being a fully distributed team. Building things is what drives us. Luckily for us, there's a lot to build at Deel. We enjoy talking to our customers as well as building features for them.

Tech stack

Learn about the technology and tools that Deel uses.

View tech stack
Payroll
Icons/design/feather/users

11-50

2018

Alex Bouaziz

Icons/design/feather/country/us United States

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