Manager of Continuous Improvement, Hospital Services Group

Posting Date

Manager of Continuous Improvement Hospital Services

This role will be based in North Carolina and will require you to be in a place or location that’s accessible to an airport where you can travel up to 50% of the time by air and some local driving.

DaVita’s Hospital Services Group (HSG) is seeking a motivated and collaborative Manager of Continuous Improvement to support transformative initiatives across our hospital-based dialysis programs. This role will focus on driving process improvements, supporting operational excellence, and ensuring consistent execution of initiatives within acute care settings.

Each year, DaVita delivers over 1.3 million treatments across approximately 800 hospitals nationwide. The HSG team is committed to delivering clinical excellence, operational efficiency, and innovation at scale within hospital settings (https://www.davita.com/partners/hospitals).

The Manager of Continuous Improvement will report directly to the Director of Continuous Improvement, with a dotted-line reporting relationship to the Divisional Vice President supporting the Hospital Services Group within the assigned region. This role will serve as a strategic partner to the leadership team, fostering strong daily communication and collaboration. The Manager will be responsible for implementing, coaching, and sustaining process improvement initiatives across the division, ensuring alignment with organizational goals and priorities. In this capacity, the individual will identify opportunities for operational efficiencies, guide leaders through change management, and build capability within teams to support the long-term adoption of continuous improvement practices.

Essential Duties & Responsibilities

• Facilitate trainings, workshops, and coaching sessions to build CI capability across teams.
• Support cross-functional improvement initiatives that impact hospital-based dialysis programs and acute care operations.
• Execute continuous improvement projects using Lean, Six Sigma, and other methodologies to improve quality, reduce costs, and streamline workflows.
• Partner with local and divisional leaders to implement solutions and monitor sustainability of improvements.
• Conduct data analysis and develop reports to measure performance against project goals.
• Translate findings into clear recommendations and provide updates to leadership.
• Collaborate with the CI Director and divisional leadership to ensure alignment with broader organizational goals.
• Manage timelines and deliverables for assigned initiatives.
• This role will be supporting their assigned Hospital Services Group (HSG) area and will require approximately 50% on-site presence.
• Other Duties as Assigned

Education and Requirements

Required Qualifications:

• Bachelor’s degree in nursing, healthcare administration, business, engineering, or a related field
• 1-2 years of experience supporting process improvement initiatives with measurable results
• Knowledge and application of Lean, Lean Six Sigma, Six Sigma or similar methodologies
• Strong problem-solving and analytical skills
• Experience facilitating collaborative work sessions with diverse teams to reach decisions
• Ability to collect, maintain, analyze, and report on complex datasets
• Ability to communicate effectively with stakeholders at multiple levels of the organization
• Experience working in cross-functional teams and managing multiple priorities
• Ability to educate and influence without direct authority, as this role will not have any direct reports.

Preferred Qualifications:

• Graduate degree in a related field
• Lean Six Sigma certification
• Familiarity with design thinking principles

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

Full vaccination against COVID-19 may be required by hospitals in this program, which may include a booster when eligible.

Why DaVita?

At DaVita, we are committed to building a culture of service excellence. We aim to be the provider, partner, and employer of choice in the kidney care industry. Our team members are united by a shared purpose: to improve patients' lives by transforming care delivery.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.