United States onlyPosting Date
10/28/20253201 S 323rd St, Federal Way, Washington, 98001-5023, United States of AmericaLOCATION:
Virginia Mason Medical Center
1100 9th Avenue
Seattle, WA 98101
SCHEDULE:
Hybrid - M/W/F on-site
T/TH remote
8:00-5:00 Pacific
The Dialysis Coordinator position is responsible for the development and implementation of DaVita’s Patient Pathways Program through facilitating patient education, processing of timely dialysis placement referrals, and building relationships. This position enhances relationships with local hospitals, doctors, and other kidney care providers by enabling patients to make informed decisions regarding their dialysis provider. This position is responsible for improving the patient education process by analyzing and sharing best practices with other members of the department.
Patient Education
Communicate with and treat patients with empathy at all times. Meet individually with patients requiring outpatient dialysis placement, depending on program scope, within the assigned region to provide educational materials on: Outpatient dialysis, Modality options, Vascular Access options, insurance which includes an assessment of patients insurance, out-of-pocket costs and grant program options. Provide education on options for patient to select an out-patient dialysis center of their choosing.
Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.
Outpatient Dialysis Placement Referral
Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics. Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center. Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction. Place patients and document referral in accordance with Patient Pathways Policy and Procedures.
Relationship Building
Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships. Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider. Attend operational team meetings with multi-affiliate providers in assigned region.
Reporting
Conduct operating reviews with management to review reports at a minimum of one time per month. Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures. Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital. Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes. Attend hospital meetings to review reporting as needed. Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures.
Innovation
Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace. Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices. Participate in special projects as needed or requested. Act as a liaison or subject-matter expert for the Business Development team on special initiatives. Educate team local markets on Patient Pathways program and initiatives. Mentor team members, as deemed appropriate by Patient Pathways leadership.
Qualifications:
Associate degree is required, Bachelor’s Degree in social work, nursing, or related feed strongly preferred
Knowledge of health systems and community resources required.
Strong communication skills with the ability to work collaboratively with healthcare providers and community resources required.
Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously, required.
Knowledge of Medical terminology and the ability to read and interpret medical records is required.
Proficiency in the use of electronic medical records and other technology preferred.
At least one year of discharge planning and/or case management support role/experience, or experience working with dialysis patients preferred.
At least one year of working with physicians preferred.
Current certification in case management/social work, or willingness to obtain certification is preferred.
Strong work ethic and desire
to serve our patients
Valid driver’s license and ability to travel locally is required **
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Wage Range for the role is $22.00 - $32.50 per hour.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
