# CXG

A global customer experience agency specializing in the luxury sector, offering services like research, consulting, and training to help brands improve their customer interactions. CXG has 25 open remote jobs on Himalayas.

Source: https://himalayas.app/companies/cxg

## Company facts

| Fact | Value |
| --- | --- |
| Founded | 2017 |
| CEO | Christophe Caïs |
| Employees | 201-500 |
| Markets | Business Consulting, Global Expansion Services, Customer Experience, Luxury Retail, Retail Consulting, Market Research, Mystery Shopping, Brand Strategy, Consumer Insights, and Learning and Development |
| Employee locations | United Arab Emirates |
| Website | [customerexperiencegroup.com](https://customerexperiencegroup.com?utm_source=himalayas.app&utm_medium=himalayas.app&utm_campaign=himalayas.app&ref=himalayas.app&source=himalayas.app) |

## FAQs

### Is CXG hiring remotely?

Yes, CXG has [25 open remote jobs](https://himalayas.app/companies/cxg/jobs) on Himalayas.

### Which countries does CXG have remote employees in?

CXG has employees in United Arab Emirates. Check the location requirements on each of its [open remote jobs](https://himalayas.app/companies/cxg/jobs).

### How much does CXG pay?

CXG has included a salary in 1 job post on Himalayas. See [CXG salaries](https://himalayas.app/companies/cxg/salaries) for the pay range of each role.

### What benefits does CXG offer?

CXG lists [5 benefits](https://himalayas.app/companies/cxg/benefits): Flexible working hours, Paid training, Paid vacation, Hybrid Work Policy, and Internal Mobility.

### Does CXG offer a four-day work week?

CXG does not list a four-day work week among its benefits.

### What is CXG's tech stack?

CXG lists [9 technologies](https://himalayas.app/companies/cxg/tech-stack) in its tech stack, including React Native, PostgreSQL, MongoDB, Node.js, and .NET.

### When was CXG founded?

CXG was founded in 2017.

### Who is the CEO of CXG?

Christophe Caïs is the CEO of CXG.

### How many employees does CXG have?

CXG has 201-500 employees.

### What industries or markets does CXG operate in?

CXG operates in the following markets: Business Consulting, Global Expansion Services, Customer Experience, Luxury Retail, Retail Consulting, Market Research, Mystery Shopping, Brand Strategy, Consumer Insights, and Learning and Development.

### What is CXG's website?

CXG's website is [customerexperiencegroup.com](https://customerexperiencegroup.com?utm_source=himalayas.app&utm_medium=himalayas.app&utm_campaign=himalayas.app&ref=himalayas.app&source=himalayas.app).

### Where can I find CXG on social media?

You can find CXG on [LinkedIn](https://www.linkedin.com/company/cxgroup), [Twitter](https://twitter.com/wearecxg), [Facebook](https://www.facebook.com/WeAreCXG), and [Instagram](https://www.instagram.com/we.are.cxg).

## On Himalayas

| Page | Count |
| --- | --- |
| Open remote jobs | [25 jobs](https://himalayas.app/companies/cxg/jobs) |
| Employee benefits | [5 benefits](https://himalayas.app/companies/cxg/benefits) |
| Salary data | [1 role](https://himalayas.app/companies/cxg/salaries) |
| Tech stack | [9 technologies](https://himalayas.app/companies/cxg/tech-stack) |

## About CXG

```text
The story of Customer Experience Group (CXG) is a journey of evolution, born from a keen observation in a high-end mall in Shanghai in 2005. It was there that founder Christophe Caïs noticed a significant gap between the luxurious promise of high-end brands and the actual in-store customer experience. This realization sparked an idea: to help these brands bridge that gap by gaining a deeper understanding of their customers. This led to the birth of Albatross in 2006, a company specializing in measuring customer experience. The venture quickly gained traction, securing its first client, Benetton Sisley, in the same year. The initial success, fueled by referrals and word-of-mouth, propelled Albatross's expansion across China and the wider APAC region, with offices opening in Beijing, Guangzhou, Hong Kong, Tokyo, Seoul, Taipei, and Singapore between 2007 and 2010. However, providing actionable insights was only half the battle; clients often struggled with implementation. To address this, Face2Face, a specialist CX training business, was launched in 2010 to equip retail managers and staff with the skills to deliver exceptional customer experiences.

The 2010s marked a period of global expansion for the group, moving into Europe to be closer to key decision-makers for international brands. New offices were established in Paris, London, Moscow, and New York. A significant project in the United Arab Emirates led to the discovery of Dubai as a vibrant, business-friendly hub, strategically located between the North American, European, and APAC markets. This led to the decision to establish the company's headquarters in Dubai. As client relationships deepened, the need for a more unified and strategic proposition became clear. In 2017, the Customer Experience Group (CXG) was born, uniting the various solutions under one stronger, more cohesive brand. The goal was to be a strategic partner that could guide clients on their entire customer experience journey. The final evolution came in 2021, amidst the challenges of the Covid-19 pandemic. The company took the opportunity to strategically review its clients' evolving needs and its own business operations. From this, CXG emerged as a single, unified brand with a clear vision: to be the preferred customer experience transformation partner for premium and luxury brands worldwide. The journey that began with a simple observation continues, driven by a relentless commitment to transforming customer experiences and creating meaningful impact for its clients.
```

## Open remote jobs at CXG

| Job | Seniority | Employment type | Location restrictions |
| --- | --- | --- | --- |
| [Data Engineer - Web Scraping (3 months contract)](https://himalayas.app/companies/cxg/jobs/data-engineer-web-scraping-3-months-contract) |  | Contractor | India |
| [Translators: English → Italian \| English → German \| English → Russian](https://himalayas.app/companies/cxg/jobs/translators-english-italian-english-german-english-russian) |  | Contractor | Italy |
| [Become a Freelance Luxury Brand Evaluator - Oberhausen, DE](https://himalayas.app/companies/cxg/jobs/become-a-freelance-luxury-brand-evaluator-oberhausen-de) |  | Contractor | Germany |
| [AI Engineer - 2 Months contract (English & Mandarin)](https://himalayas.app/companies/cxg/jobs/ai-engineer-2-months-contract-english-mandarin) |  | Contractor | China |
| [Become a Luxury Brand Evaluator in Bayreuth (German Speaking), DE](https://himalayas.app/companies/cxg/jobs/become-a-luxury-brand-evaluator-in-bayreuth-german-speaking-de) |  | Contractor | Germany |
| [Become a Freelance Luxury Brand Evaluator - Starnberg, DE](https://himalayas.app/companies/cxg/jobs/become-a-freelance-luxury-brand-evaluator-starnberg-de) |  | Contractor | Germany |

All jobs: [CXG remote jobs](https://himalayas.app/companies/cxg/jobs)

## Employee benefits

- Flexible working hours
- Paid training
- Paid vacation
- Hybrid Work Policy
- Internal Mobility

## Tech stack

- React Native
- PostgreSQL
- MongoDB
- Node.js
- .NET
- Bootstrap
- React
- iOS
- Canva

## CXG online

- [LinkedIn](https://www.linkedin.com/company/cxgroup)
- [Twitter](https://twitter.com/wearecxg)
- [Facebook](https://www.facebook.com/WeAreCXG)
- [Instagram](https://www.instagram.com/we.are.cxg)