NetSuite Support Administrator

About the Role:

• As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents

• Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications

• Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis

• Make decisions quickly, often with limited information, based on a solid understanding of finance process policies and best practices

• Identify tech support problem areas for improvement and, if warranted, implement corrective actions

• Drive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environment

• Support management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements

• Ensure service levels are met and measure performance against them

• Support adoption of best practices through the entire IT Business Applications support process

• Maintain knowledge base of supported systems functionality, customization and integration

What You’ll Need:

• Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)

• 5+ years of Experience on NetSuite application

• Experience with Finance processes and NetSuite features including Financials, GL, AR, AP, Advanced Revenue Management (ARM)

• Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments

• Solid technical background with an ability to give instructions to a non-technical audience

• Customer-service oriented with a problem-solving attitude

• Excellent written and verbal communications skills

Bonus Points:

• Blackline, Coupa, Expensify, ServiceNow and/or other finance application technical knowledge

• SOX controls implementation and support experience

• SDLC experience

Location : Kharadi, Pune (Work form Office)

Shift Timing: 2:00 PM to 11:00 PM IST

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.