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Customer Support Representative


Job description

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Cratejoy is looking for a Customer Support Representative to help our Sellers find success in launching and using Cratejoy’s Subscription Management Platform and Marketplace. The number of Sellers using Cratejoy is exploding and we need help! Our customer satisfaction rating in Freshdesk is constantly over 90% and our Sellers LOVE US... so we need someone to help keep the standard high and raise the bar even more.

The Customer Support Representative will be responsible for managing a front line queue of help and service requests for Sellers, solving issues, and managing technical Seller escalations. We do this all with the aim of creating effortless and personal experiences for our growing community of Sellers.

With a good balance of using quick answers and knowing when to delve into an issue, this position is situated perfectly for growth.

If you have good interpersonal skills, high EQ, and are laser-focused on providing the very best support to our Seller community in a fast changing environment, we want to talk!

Things you'll need to be successful

  • Freshdesk + Freshchat experience is a plus
  • eCommerce experience is a plus, too
  • BA/BS degree a positive but not required
  • 1-3 years of experience in Internet support or customer service
  • Strong interpersonal skills 
  • Able to work independently and make decisions
  • High attention to detail and ability to troubleshoot
  • Demonstrated ability to learn and adapt quickly
  • Excellent written and verbal communication skills

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Please let Cratejoy know you found this job on Himalayas. This will help us grow!

About this role

Apply before

October 14th, 2021

Job posted on

March 17th, 2021

Job type

Full Time

Hiring timezones

Cratejoy is hiring for this role in the following timezones:

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About the company

Cratejoy is the only all-in-one subscription box solution to help you launch, grow and scale your company. We provide the leading subscription box platform that allows you to launch and grow your busin...
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