Cover logo

Customer Experience Representative

Think insurance is boring? We did too.

Cover

Icons/design/feather/users

51-200

Icons/design/feather/country/us United States

Think insurance is boring? We did too. So we built a company that takes everything you think you know about buying insurance and turns it on its head. 

At Cover, we want to become the largest and most customer centric insurance company in the world. 

Founded in 2016, Cover is a mobile-first insurance platform licensed in all 50 states, working with over 35 carriers and underwriting our own insurance products. We were part of Y Combinator’s W16 batch, and have gone on to raise $37 million across three funding rounds backed by world class investors. 

We’re growing fast. In the past year we’ve scaled the team across our San Francisco and Toronto offices. Across our diverse and multi-skilled team we’re working together to deliver a service that’s effortless to interact with, transparently priced, and built on a sustainable and long term footing.

We’re pushing hard to make our vision of insurance a reality and we want dedicated, inquisitive and collaborative people who are ready to play their part in achieving our goal.

Cover is seeking an experienced Customer Experience Representative to support our current and future growth. This role encompasses both large and small needs of the business. You will be expected to interact with employees within all levels of the organization and provide best in class customer service.

Job Duties

  • Champion a culture of customer success

  • Demonstrate effective team skills in actions, communication, and management practices

  • Maintain individual contributor KPIs that align with our best in class customer experience

  • Handle customer questions and requests and ensure concerns are being resolved to the utmost satisfaction

  • Manage customer policies and keep records of customer interactions with the use of CRM software

  • Develop and maintain close relationships across product management, engineering, and marketing

  • Follow customer service policies and procedures, driving improvements across the entire team

  • Monitor customer feedback and develop new techniques to ensure customer retention.

Ideally, You'll Have

  • Proven customer support or customer success experience

  • A deep understanding of managing ticketing systems such as Kustomer, Zendesk, or Desk.com

  • Ability to multitask, prioritize, and manage time effectively 

  • Knowledge of data tracking, reporting, analysis, and the use of enterprise-level CRM software

  • Excellent verbal and written communication skills

  • Experience working with a company that has experienced a rapid growth phase

  • A builder’s mentality with a natural curiosity for solving difficult problems

Benefits

  • Employer supported healthcare/dental/vision

  • Fun and engaging work environment

  • $200 annual health benefit

  • $1000 annual learning/advancement budget

  • Flexible PTO

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About this role

February 18th, 2022

August 26th, 2021

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
Cover is hiring for this role
 in these timezones.
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About Cover

Learn about Cover and their company culture.

View company profile

Think insurance is boring? We did too. So we built a company that takes everything you think you know about buying insurance and turns it on its head. 

At Cover, we want to become the largest and most customer centric insurance company in the world. 

Founded in 2016, Cover is a mobile-first insurance platform licensed in all 50 states, working with over 35 carriers and underwriting our own insurance products. We were part of Y Combinator’s W16 batch, and have gone on to raise $37 million across three funding rounds backed by world class investors. 

We’re growing fast. In the past year we’ve scaled the team across our San Francisco and Toronto offices. Across our diverse and multi-skilled team we’re working together to deliver a service that’s effortless to interact with, transparently priced, and built on a sustainable and long term footing.

We’re pushing hard to make our vision of insurance a reality and we want dedicated, inquisitive and collaborative people who are ready to play their part in achieving our goal.

Tech stack

Learn about the technology and tools that Cover uses.

View tech stack
Fintech
Icons/design/feather/users

51-200

2016

Karn Saroya

Icons/design/feather/country/us United States
Icons/design/feather/country/ca Canada

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