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Technical Support Engineer

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Founded by the team that built Apache Kafka®, Confluent builds a streaming platform that enables companies to easily access data as real-time streams.

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Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Role:

Software Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you’ll interact directly with our customers, hands on fixing issues and providing software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. Throughout all of these interactions, you’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.

What You Will Do:

  • Working with customers to resolve a wide range of issues with their Confluent deployments

  • Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

  • Communicating with our core engineering team to provide real-time product feedback from the field

  • Improving product documentation and authoring knowledge base articles

  • Creating and reviewing product demos and internal tooling

  • Working closely with the team behind Apache Kafka!

What You Will Bring:

  • Excitement in learning about streaming data and becoming a domain expert in Apache Kafka

  • Experience in diagnosing, reproducing, and resolving customer issues

  • Desire to make customers successful through direct interaction

  • Two out of these three: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)

  • Operational knowledge of Java applications (jstack,jmap, etc.)

  • Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

About this role

April 2nd, 2023

February 1st, 2023

Full Time

To apply, you must have a permit to work in this country.
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About Confluent

Learn about Confluent and their company culture.

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Founded by the team that built Apache Kafka®, Confluent builds a streaming platform that enables companies to easily access data as real-time streams.

Every byte of data has a story to tell, something of significance that will inform the next thing to be done. In a data-driven enterprise, how we move our data becomes nearly as important as the data itself. With greater speed and agility, data’s value increases exponentially.

From its very early days, we have open-sourced Apache Kafka® and have led it to impressive industry-wide adoption across several thousand companies. Now we are focusing on building a streaming platform to help other companies get easy access to enterprise data as real-time streams.

Backed by Benchmark, Index Ventures and Sequoia Capital, Confluent is headquartered in Mountain View, Calif. and London with offices globally. 

Tech stack

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Benefits and perks

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Healthcare benefits

Robust benefits

Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies. We are constantly working to enhance our benefits offerings in new geographies while keeping the health and well-being of you and your family as a top priority.

Generous vacation

Rest and recharge days

Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.


Best teammates on planet Earth

Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Flexible working hours

Adjustable working arrangements

While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

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