General Manager

The General Manager is the primary leader and daily "driver" of the company. In this role, you aren't managing a layer of managers; you are directly leading the people who make the business run. You are responsible for the performance, development, and daily output of the CSRs, the Dispatcher, the Office Manager, and the Technicians. Your goal is to ensure the team operates as a cohesive unit, hitting production goals while maintaining our reputation for quality and making sure our core values are on display in everything we do.

Primary Responsibilities

• Direct People Management: Act as the direct supervisor for the entire team (CSRs, Dispatcher, Office Manager, and Technicians). You are their primary point of contact for guidance, accountability, and support.
• Operational Execution: Oversee the daily "flow" of the business. You ensure the CSRs are booking correctly, the Dispatcher is optimizing the board, and the Technicians are completing jobs to standard.
• L10 & Accountability: Lead the weekly L10 meetings. You are responsible for identifying "Rocks," resolving issues, and ensuring everyone on the team knows exactly what they are accountable for each week.
• Training & Development: Directly oversee the onboarding of new hires and the ongoing training of current staff to improve sales skills in the office and technical skills in the field.
• Quality Control: Periodically check in on jobs and customer interactions to ensure the "Compaan way"is being upheld across the board.
• Direct Problem Solving: Step in immediately to resolve technician hurdles in the field or customer concerns in the office.

Qualifications

• Hands-on Leadership: You enjoy being "in it" with the team. You are a leader who prefers direct interaction over sitting in a siloed office.
• Process Mastery: Ability to learn the technical side of garage doors and operators enough to credibly lead and challenge the technicians.
• High Emotional Intelligence: Since you are managing everyone directly, you must be able to adapt your communication style to motivate different personalities, from office staff to field crews.
• Decisiveness: Ability to make quick, firm decisions on scheduling, pricing, or personnel issues to keep the day moving.