Senior Director Portfolio

The Senior Director, Portfolio will be responsible for leading a portfolio of accounts across the APAC region. This individual drives the execution of a portfolio organisation that leads to highest levels of customer satisfaction and delivery excellence. The Senior Director, Portfolio is responsible for building an organisation that drives increased revenue, delivers on revenue and profit targets, develops positive team dynamics, and builds relationships across Cognizant to foster cohesive company effectiveness. The Senior Director, Portfolio builds relationships with key Workday representatives, partners with Sales, and provides oversight, mentoring, guidance, and career counsel to Directors and Managers ensuring the successful implementation on all projects within a defined portfolio. The role will serve in an advisory role on Workday deployments and ensure success by working collaboratively with the Client’s executives and Engagement Manager and Directors to resolve issues that stand in the way of project success.

Key Responsibilities:

Responsible for building and managing a portfolio delivery practice including successful project services delivery, business development, intellectual capital development along with project staff selection and development.

• This position will add value to Cognizant by achieving defined successful outcomes for clients, meeting budgeted revenue, achieving client satisfaction, and work with sales leaders to develop and execute client pursuit strategies.

• Oversight responsibility for multiple deployments and serves as Executive Sponsor on projects within the region.

• Responsible for key performance metrics for the professional service operations in the region that includes top line revenue, margin, utilisation, client satisfaction, and client reference ability.

• Work with the client and project teams to identify/resolve all issues that could impact project success, including service delivery, contracts, scope and/or timeframes by serving as escalation point for issues beyond project team authority.

• Review and assist Sales in development of proposals and work scopes for business and technical integrity, inclusion of best practice approach, quantification of risk, and strategic direction prior to presentation to client.

• Understand the competition, have good knowledge of the product lines, and can strongly communicate the advantages of our offerings.

• Lead and assist with continuous growth of business through innovative solutions delivered in a repeatable, scalable, and cost-effective manner.

• Responsible for ensuring the project team is exceeding client expectations.

• Set a positive tone and direction within the organisation and lead initiatives to continuously improve delivery driving growth within the organisation.

Skills and Requirements:

• Directly manage Engagement Managers and Portfolio Directors in region.

• Responsible for execution of CYNERGY Implementation Methodology and ensure the methodology is deployed consistently across engagements.

• Ensure projects are properly planned, staffed, and delivered within contractual terms.

• Work with Sales leadership to develop and execute client pursuit strategies, directing efforts and strategies for business growth.

• Bachelor’s degree in Business Management, Business Information Systems, or related field

• Experience in Services Delivery, Program and Project management, client relationship management with demonstrated achievement in successfully implementing and managing Cloud, SaaS, ERP or applications such as Workday, Oracle, ADP, PeopleSoft, Lawson Software for medium to large clients across multiple industries. Specifically:

• Minimum 12 years of extensive client interface experience in consulting and professional services, or similar position

• Managed a $50M Portfolio with P&L responsibilities

• 10+ years program/project management experience with HCM, payroll or financial implementations for medium and larger, complex organisations

• At least 8 years of enterprise - class software solution deployment experience

• At least 10+ years’ experience working in fast paced, growing, professional services organisation with previous direct billable consulting service track record

• Working knowledge with at least two of the following business areas: Human Resources, PMO, Benefits, Payroll, General Ledger or Accounts Payable/Receivable, Online technologies, Business Process, or change management

• Demonstrated success in a leadership capacity of a professional service delivery and/or operations management

• Have a balance of functional (business) and technical experience

• Possess project management and team lead experience

• Excellent organisation, time management, and communication skills

• Strong personal leadership and management skills and skilled at leading and motivating teams

• Professional and polished demeanor; an effective and persuasive executive representative of the company

• Excellent business acumen and track record of successfully supporting sales organisations in partnership with delivering services

• Ability to participate at the strategic and tactical level of the company

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.