CoinTracker logo

Customer Support Specialist

CoinTracker

Job description

Apply Apply
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 125,000 cryptocurrency holders with over $3 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of individuals and companies.

Some things we’re proud of:


💲 Over $3B in crypto assets are tracked on CoinTracker
📈 Over $1M per year in revenue, portfolio subscriptions growing >10% week-over-week
🤝 Partnered with Coinbase, TurboTax, and other industry leaders
💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow ($50M/year revenue business) and worked at Google & Google[x]

Your opportunity:


Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples' lives. As one of the earliest members of the support team, you will be the face of the company to CoinTrackers!

You may enjoy this role if you:


- Enjoy writing
- Are passionate about cryptocurrency
- Like explaining complex topics to people in a simple way
- Can empathize with users and quickly grasp the issues they’re facing
- Love constantly learning about a technical product, even when it’s a little out of your depth
- Thrive in an early-stage startup environment with less stability and more ambiguity
- Work effectively in a remote setting

We are looking for someone who is:


- A cryptocurrency holder
- Clear and proficient in written communication in English
- Empathetic, positive, patient and excited to help users' solves their pain points
- Organized, reliable, independent and productive
- Comfortable with mathematical and financial topics
- Aware of what goes into building and improving a software product

What's it like working at CoinTracker?


We are a fully distributed, tight-knit team spread across five countries. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Intercom, Google Docs, Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through two-week sprints, standups, all hands and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives.

If this sounds exciting, we'd love to hear from you!

You will:


  • Spend the majority of your time interacting with users by email, chat, and occasionally by phone
  • Improve our help content, knowledge center and contribute to our online community
  • Channel the voice of users to the rest of the company to improve our product
  • Collaborate with the whole company from engineering to design to tax to help solve user problems and delight customers

You may enjoy this role if you:


  • Enjoy writing
  • Are passionate about cryptocurrency
  • Like explaining complex topics to people in a simple way
  • Can empathize with users and quickly grasp the issues they’re facing
  • Love constantly learning about a technical product, even when it’s a little out of your depth
  • Thrive in an early-stage startup environment with less stability and more ambiguity
  • Work effectively in a remote setting

We are looking for someone who is:


  • A cryptocurrency holder
  • Clear and proficient in written communication in English
  • Empathetic, positive, patient and excited to help users' solves their pain points
  • Organized, reliable, independent and productive
  • Comfortable with mathematical and financial topics
  • Aware of what goes into building and improving a software product

What's it like working at CoinTracker?


We are a fully distributed, tight-knit team spread across five countries. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Intercom, Google Docs, Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through two-week sprints, standups, all hands and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives.

If this sounds exciting, we'd love to hear from you!

Apply now

Apply Apply

Please let CoinTracker know you found this job on Himalayas. This will help us grow!

About this role

Apply before

August 16th, 2021

Job posted on

January 29th, 2021

Job type

Full Time

Hiring timezone

Worldwide
Primary industry
Company size

11-50

Founded in

2017

Social media
Visit cointracker.io Visit cointracker.io

About the company

CoinTracker enables seamless cryptocurrency portfolio tracking and tax compliance As adoption of cryptocurrency continues to pick up, and more exchanges, wallets and DeFi products are built, CoinTrac...
View company profile View company profile

We'll keep you updated when the best new remote jobs pop up.

mail
Subscribe

We care about the protection of your data. Read our Privacy Policy.

Featured remote companies

View all companies View all companies
  • OpenSea logo

    OpenSea is the first and largest peer-to-peer marketplace for cryptogoods (like an eBay for crypto assets), which include collectibles, gaming items, and other virtual goods backed by a blockchain.

    Employees

    1-10

  • Airship logo

    Marketing and digital experience teams at thousands of the world’s most admired companies rely on Airship’s Customer Engagement Platform to create deeper connections with customers by delivering

    Employees

    201-500

  • ActiveProspect logo

    ActiveProspect is an Austin-based marketing SaaS company that provides real-time lead optimization and compliance solutions for companies engaged in online lead generation.

    Employees

    51-200

  • Polly logo

    We’re Polly, an engagement app that captures instant response on Slack and Microsoft Teams and helps you make data-driven decisions instantly.

    Employees

    11-50

  • Whitespectre logo

    We are a group of talented individuals with diverse backgrounds.

    Employees

    51-200

  • GMB Fitness logo

    GMB is an education company that teaches people who to develop physical autonomy with fun exercises that don't require a lot of equipment.

    Employees

    11-50