What you’ll be doing (ie. job duties):
- Hands-on configuration and User Acceptance Testing (UAT) experience with Salesforce Products (ie Service Cloud), Learning Management, and Quality Management systems.
- Manage users, security profiles, groups, queues, and other Salesforce.com customization/setup as necessary
- Develop strategy to help streamline role based access provisioning across all operations tools and systems
- Test, Debug and fix feature bugs across all Declarative configurations, Process Builders, Flows, etc. with a deep understanding of Lightning Components.
- Responsible for input into all engineering practices for their area- Product Quality, CI/CD, Automated Testing, Integration Testing
- Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure
- Define business requirements and translating them into technical requirements in the form of Product and/or Functional Briefs
- Analytically focused and ability to be hands on to help build operational reporting that can be leveraged for business insights
- Work closely with engineering to build seamless and smart solutions
- Support internal team on how to effectively leverage tools to execute efficiently.
What we look for in you (ie. job requirements):
- Passionate about delivering a great Customer Experience
- Minimum of 5 years of relevant experience in systems administration, software development for customer support technology.
- Strong leadership and negotiation skills and the ability to effectively manage cross-functional and technical activities.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
- Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.
- Salesforce Service Cloud proficiency.
- Hold a Salesforce.com certification (Administrator, Advanced Administrator)
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About this role
August 18th, 2021
Job posted on
February 17th, 2021
Coinbase is hiring for this role in the following timezones:
About the companyThe world’s leading exchange for digital currencies Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies...
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