Coinbase logo

Systems Administrator

Coinbase

Job description

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

As the Systems Administrator for Support Operations, you will be responsible to help support a suite of homegrown and enterprise tools (namely Salesforce Service Cloud), help customize and configure according to business need, and streamline management into a cohesive software ecosystem. You will have the opportunity to be part of the ground team in shaping this strategy.

What you’ll be doing (ie. job duties):


  • Hands-on configuration and User Acceptance Testing (UAT)  experience with  Salesforce Products (ie Service Cloud), Learning Management, and Quality Management systems.
  • Manage users, security profiles, groups, queues, and other Salesforce.com customization/setup as necessary
  • Develop strategy to help streamline role based access provisioning across all operations tools and systems
  • Test, Debug and fix feature bugs across all Declarative configurations, Process Builders, Flows, etc. with a deep understanding of Lightning Components.
  • Responsible for input into all engineering practices for their area- Product Quality, CI/CD, Automated Testing, Integration Testing
  • Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure
  • Define business requirements and translating them into technical requirements in the form of Product and/or Functional Briefs
  • Analytically focused and ability to be hands on to help build operational reporting that can be leveraged for business insights
  • Work closely with engineering to build seamless and smart solutions
  • Support internal team on how to effectively leverage tools to execute efficiently.

What we look for in you (ie. job requirements):


  • Passionate about delivering a great Customer Experience
  • Minimum of 5 years of relevant experience in systems administration, software development for customer support technology.
  • Strong leadership and negotiation skills and the ability to effectively manage cross-functional and technical activities.
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
  • Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.
  • Salesforce Service Cloud proficiency.
  • Hold a Salesforce.com certification (Administrator, Advanced Administrator)

Apply now

Apply Apply

Please let Coinbase know you found this job on Himalayas. This will help us grow!

About this role

Apply before

June 12th, 2021

Job posted on

February 17th, 2021

Job type

Full Time

Hiring timezones

Coinbase is hiring for this role in the following timezones:

Badge UTC -9.0
Badge UTC -8.0
Badge UTC -7.0
Badge UTC -6.0
Badge UTC -5.0
Badge UTC -4.0
Badge UTC -3.5
Badge UTC -3.0
Primary industry
Company size

1,001-5,000

Founded in

2012

Social media
Visit coinbase.com Visit coinbase.com

About the company

The world’s leading exchange for digital currencies Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies...
View company profile View company profile

We'll keep you updated when the best new remote jobs pop up.

mail
Subscribe

We care about the protection of your data. Read our Privacy Policy.

Featured remote companies

View all companies View all companies
  • Lynx Technology Partners logo

    What We Do Differently At Lynx, we listen, anticipate our partners’ needs, adapt to your unique environment, watch for risk exposure, and use our real world experience to deliver efficient and cost

    Employees

    1-10

  • Jolly Good Code logo

    As modern craftsmen specialising in Agile practices and Ruby on Rails, we have the passion and confidence to train you to be a software engineer, and expertise and experience to help you build you

    Employees

    1-10

  • SkyVerge logo

    We design and develop tools for eCommerce stores. We've built over 60 WooCommerce integrations, 6 Shopify apps, and custom eCommerce solutions.

    Employees

    11-50

  • AptDeco logo

    AptDeco is a peer-to-peer marketplace for buying and selling furniture (no warehousing).

    Employees

    11-50

  • Bevy logo

    Bevy. com is a virtual and in-person community events software platform.

    Employees

    1-10

  • We Make Websites logo

    Founded in 2009, we’re a digital commerce agency with offices in London and New York.

    Employees

    51-200