United States onlyWe are looking for an experienced, detail-oriented Product Operations Manager to join our internal innovation venture of Coforma.
This innovation lab is a small, autonomous team building a new product from scratch. We operate with the speed of a startup but the stability of an established company, with the goal of creating a new digital service that may grow into its own offering.
As the Product Operations Manager, you will be a hands-on builder and a key voice in shaping how we structure the business itself. Reporting to the Chief Innovation Officer (CINO), you will design, build, and run the core operational structure for the division, balancing the need for speed and learning with the creation of scalable, maintainable systems.
If you’re passionate about improving lives through digital products and services, then Coforma is a great company for you.
$147,290 to $165,830 Annual Salary + Benefits + Growth Potential
Placement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:
Tier 1: $147,290 — Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.
Tier 2: $156,560 — Experienced and fully competent and able to independently perform key responsibilities of the role once onboarding is completed.
Tier 3: $165,830 — Highly experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.
To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.
This is a US-based remote position open to applicants in the states listed below. Some travel may be required.
Note: to ensure we remain compliant with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with Coforma. This list will be updated periodically as our PeopleOps team works to open up hiring in additional states.
∙ Arizona
∙ California
∙ District of Columbia
∙ Florida
∙ Georgia
∙ Idaho
∙ Illinois
∙ Maine
∙ Maryland
∙ Massachusetts
∙ Montana
∙ Nevada
∙ New Jersey
∙ New York
∙ North Carolina
∙ Oregon
∙ South Carolina
∙ Tennessee
∙ Texas
∙ Virginia
∙ Washington
∙ Wisconsin
Role Overview
Your responsibilities in this role will be broad and will evolve over time, but initially they'll be centered on a few key areas such as:
Product & Market Operations:
- Gather and analyze customer and stakeholder requirements to ensure innovations solve real-world problems, driving usability, market relevance, and clear product-market fit
- Support the creation and maintenance of the product roadmap, ensuring development efforts align with strategic goals
- Establish and manage feedback loops, including customer engagement and satisfaction surveys, to inform product improvements
Go-to-Market & Strategy:
- Convert technical innovations into compelling, customer-ready narratives and demonstrations to position solutions for both commercial and public sector adoption in collaboration with Marketing and Communications teams
- Lead the creation of white papers and strategic proposals to secure early buy-in, funding, and partnerships for lab initiatives in collaboration with Growth teams
- Conduct market research and SWOT analyses to provide critical insights for product strategy and business development
Project & Process Management:
- Manage project schedules, analyze potential risks, and implement mitigation strategies to ensure projects are delivered on time and within scope
- Identify inefficiencies in our early processes and proactively design, implement, and document streamlined workflows to improve efficiency and collaboration
- Manage scope creep by coordinating with team leadership as new discoveries are made during the development lifecycle
Compliance & Operational Readiness:
- Partner with security, legal, and engineering to operationalize compliance requirements (e.g., SOC 2, HIPAA, CCPA/CPRA, GDPR) into product workflows
- Drive operational readiness of products for enterprise and government markets by integrating compliance, security, and risk expectations into product roadmaps
- Ensure product teams are prepared for audits and contractual obligations and that products meet certification and due diligence requirements early, enabling faster procurement cycles and expanding eligibility for new markets
Process & Knowledge Management:
- Identify inefficiencies in our early processes and proactively design, implement, and document streamlined workflows to improve efficiency and collaboration
- Establish reusable processes, playbooks, styleguides, and knowledge repositories that scale workflows efficiently
In Your First 30 Days, You Will:
- Build relationships with the CINO, Product Engineers, Platform Engineers, Design, and Growth teams to understand priorities and experimentation thesis
- Define what “Product Operations” means within our innovation lab (scope, boundaries, value proposition internally and externally)
- Establish the foundational operating model for the innovation lab from the ground up, defining how ideas are captured, evaluated, and moved into experimentation
- Stand up lightweight systems for coordination: decision logs, experiment tracker, roadmap template, and communication rhythm
- Identify core compliance and procurement requirements (SOC 2, HIPAA, government acquisition) and map them into the early operating assumptions
- Begin building the first version of a reusable playbook for the product lifecycle inside the innovation lab
After 60 Days:
- Establish mechanisms for collecting market and user signals (discovery interviews, concept testing, early partner engagement)
- Develop initial go-to-market positioning and messaging artifacts (one-pager, concept deck, narrative brief) in coordination with the Marketing and Growth teams
- Integrate compliance and risk readiness into product workflows early to prevent downstream blockers
- Prototype feedback loops for continuous learning (customer signals, usage assumptions, stakeholder validation)
- Launch the first internal prototype or simulation—something clickable, testable, or demonstrable, even if limited in scope
- Set up tracking for key questions: Are we building the right thing? Are we building it the right way? Should we scale or pivot?
After 90 Days:
- Deliver a fully operating product development rhythm with clear roles, decision-making paths, and measurable outcomes
- Deliver the first public-facing or partner-facing prototype or MVP actively being used for feedback, testing, or pilot validation
- Show early leading indicators of product-market traction (validated problem statements, pilot interest, stakeholder momentum)
- Finalize v1 of the Product Operations Playbook that documents how prototypes will consistently move from concept ➡️ MVP ➡️ market test and will scale as new teams and products are added to co:labs
Who You Are and What You’ve Done:
- Minimum of 5 years of experience in Product Operations, preferably in a start-up environment
- Strategic communicator who can translate complex technical concepts into clear, persuasive narratives for proposals, white papers, and customer presentations
- Track record of optimizing processes and building and implementing streamlined systems that increase efficiency and effectiveness and create order and structure
- Compliance-driven and proficient at analyzing complex requirements, determining project needs, and ensuring all outputs are meticulously compliant, on time, and within budget
- Strong organization and prioritization skills and able to effortlessly manage simultaneous business-critical projects, ensuring nothing falls through the cracks
- Adaptable leader who is adept at leading and collaborating with cross-functional, remote teams, bringing a cooperative and communicative approach to achieving shared goals
- Full-time resident of the contiguous United States (must be legally authorized to work in the US now and in the future without sponsorship)
Other:
- Internet: Will prioritize and maintain access to strong, reliable internet for the remote nature of our work, except when on vacation or holiday.
- Security: Will keep the highest security practices to ensure privacy and security of Coforma and client information, given the nature of our work, even when on vacation.
- Travel Flexibility: On request and with advanced notice, will attend in-person events such as meetings, workshops, and trainings as assigned for projects that require it.
- Brand Representation: Will represent Coforma professionally and sincerely, modeling our Company Values in all interactions.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
Due to the nature of our work with the federal government, this role is required to work from the contiguous United States.
We're Coforma
We use creativity to get results for clients and the communities they serve.
We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products.
From connecting families in crisis at the US border to improving the way governments consume COVID-19 mobility data through a more accessible and user-friendly tool, we’re dedicated to improving people’s lives through thoughtful technology products and services. Together. Our cross-functional team works closely with each other and with our government, nonprofit, and commercial partners to research, design, and build better products and services.
Coforma employs over 150 talented creators. Our leadership has decades of experience in improving government digital services from a civic service mindset, and a strong record of developing innovative technology solutions for government, enterprise, and nonprofits.
We thoughtfully integrate design into product development. We are experts in leading the design and development of products to meet business goals, build alignment, and deliver value through technically feasible and iterative design activities.
Business objectives and human beings are at the center of our work. We work very closely and collaboratively with our partners, from solicitation through to delivery, to ensure that the solution provides a high level of value to the business. Accessibility is never overlooked in our work, and our iterative approach validates the utility and delight of the final product.
Benefits
In addition to the many perks that come with our remote-first company and culture, we offer numerous benefits to eligible employees. Some of those include:
• Flexible PTO along with paid holidays
• Medical, dental, and vision coverage
• A 401(k) plan with an employer match
• Internet, phone, and home office stipends
• A professional development fund along with numerous growth opportunities
• 16-week parental leave policy available to birthing and non-birthing parents
• Remote work policy, which saves the average worker $5,000 a year in transportation costs
You can learn more on our website at https://coforma.io/careers.
Equal Opportunity & Inclusive Workplace
Coforma is an Equal Employment Opportunity (EEO) employer. It's our policy to provide equal employment opportunities to all qualified applicants without regard to race, religion, sex, gender, age, disability, military or veteran status, or any other factors protected under federal, state, or local law.
We're committed to ensuring accessibility and equal opportunity and offering reasonable accommodations to those with disabilities. We adhere to the guidelines set forth by the Americans with Disabilities Act and all relevant federal, state, and local laws concerning disability discrimination and accommodation. To request a reasonable accommodation for the application or interview process, please email talentops@coforma.io.
About Public Trust and Other Background Investigations
Due to the nature of our client and project work, most roles may require a National Agency Check and Inquiries (NACI), Moderate Background Investigation (MBI), Background Investigation (BI) or other relevant investigations as needed. Additional information regarding background evaluations or investigations can be found on the U.S. Office of Personnel Management website (opm.gov).
