Senior IT Specialist

Summary:

What your team does:

The IT Services Team at Clio is foundational to how we work and grow. Our mission is to empower every Clion with the right tools, technology, and support to do their best work — all in service of Clio’s broader mission to transform the legal experience for all.

We’re not your traditional “help desk” team. We think proactively, automate relentlessly, and strive to remove friction before it happens. Our work impacts every Clion across the globe, and our focus is on enabling productivity, security, and seamless collaboration across all of Clio’s offices and hybrid environments.

Who you are:

You’re a bilingual (English and Spanish) IT professional who thrives on problem-solving, service, and collaboration. You love the challenge of supporting a dynamic, fast-growing organization — especially one that’s welcoming new teams and scaling its technology footprint globally.

You’ll work alongside one other IT Specialist in Spain, jointly supporting all of our Spanish-speaking Clions, including colleagues across Spain and Latin America. You’re hands-on, people-focused, and passionate about creating smooth tech experiences — whether that means handling a high volume of tickets, setting up AV systems, or helping a new teammate feel instantly at home on day one.

You bring energy, empathy, and technical depth to every interaction, and you see every support request as an opportunity to make someone’s day a little easier.

What you’ll work on:

• Deliver exceptional IT support to all Clio employees across Spain and our Spanish-speaking regions.

• Handle a high volume of incoming tickets with efficiency, accuracy, and empathy.

• Provide on-site AV and hardware support in the Barcelona office, ensuring seamless meeting experiences.

• Travel occasionally to London for collaboration, events, or technical support as needed.

• Onboard new Clions to Clio’s systems, ensuring they have everything they need from day one.

• Manage and document IT assets, hardware procurement, and software provisioning.

• Troubleshoot and resolve hardware, software, and network issues across macOS, iOS, and Windows systems.

• Maintain security best practices and follow Clio’s IT compliance and data protection policies.

• Collaborate with global IT colleagues to implement automation, improve workflows, and scale our infrastructure.

What you may have:

• Fluency in both English and Spanish (written and verbal)

• Demonstrated experience managing IT service tickets from submission to resolution.

• Experience providing on-site support in office environments with AV systems, meeting rooms, and shared workspaces.

• Strong knowledge of macOS, iOS, and Windows systems.

• Experience with Okta, Kandji, Microsoft InTune, and SharePoint.

• Familiarity with Slack, Zoom, GSuite, Confluence, Adobe, 1Password, and other SaaS productivity tools.

• Hands-on experience with Terraform, Workato, or similar automation and cloud provisioning tools.

• Excellent communication, documentation, and time management skills.

• A proactive, customer-focused approach with a genuine desire to help others succeed.

• Demonstrate a keen interest in improving your craft by using AI

Serious bonus points if you have:

• Experience supporting global teams across multiple time zones.

• Background in IT onboarding and large-scale migrations.

• Comfort scripting in Python, Bash, or Ruby to automate repetitive tasks.

• Experience managing Windows devices via Azure AD.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.