Lead, RN Care Manager - Essex/Middlesex County

Job Description:

The RNCM Lead is a highly skilled and experienced nurse leader, who is responsible for providing clinical, operational, administrative, and leadership to the RN team. The RN lead is accountable for onboarding, training, and ongoing performance and productivity management of RNCMs. The RN Lead also supports the Sr. RNCM and other RNCMs with member escalations or other clinical needs, as they arise. The RN Lead partners closely with other clinical and operational leaders in the market.

Responsibilities:

• Provide comprehensive clinical, operational, administrative, and managerial support to the RN team, monitoring performance and productivity metrics while promoting professional learning, training, and clinical development.

• Collaborate with market nursing leadership, Community Health Partner (CHP) leadership, and medical leadership to ensure clinical and operational excellence across the organization.

• Plan and execute coverage strategies to enhance market performance, effectively managing and resourcing a skilled workforce dedicated to delivering member focused, efficient, and quality driven care services.

• Develop, implement, and administer operational processes and policies to improve member and client satisfaction, as well as overall efficiency, quality, and productivity.

• Leverage technology and drive continuous improvement and transformational change initiatives to optimize business processes within the assigned area of coverage.

• Communicate and collaborate with management, supervisors, and staff to identify operational challenges and opportunities, fostering innovative solutions that promote operational excellence.

• Create a high engagement workforce environment by coaching staff, setting expectations, conducting performance appraisals, and offering career development opportunities, succession planning, and recognition for achievements.

• Partner with the Senior Nurse Manager to develop and maintain daily, weekly, monthly, and quarterly reports along with key performance indicators to track progress and ensure accountability.

Work Experience:

• 2+ years of Nursing Management Experience. 3+ years of Care Management Experience

Education:

• Bachelor's degree

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.