This will start out as an independent contractor (in the United States or work US EST hours) starting at 20 hours per week with varying hours including the possibility hours on the weekend. We’ll re-evaluate your success + our needs after 2 months. If the right person finds us, when we’re ready to scale, the possibility exists for more hours and place on our team as an full time employee.
Citruslabs works at the heart of advancing modern medicine by recruiting for clinical trials. Our team manages the recruitment process for clinical trials. Hundreds of research organizations of all sizes use Citruslabs' software and recruitment tools to screen, enroll and retain patients to advance research and drive revenue for their organizations.
Why you should care
Currently, 86% of clinical trials don't meet their patient targets, which is one reason why life-saving treatments are significantly delayed. At Citruslabs, we streamline the patient recruitment process, and help millions of patients worldwide. We do this by helping research organizations with software that is putting patient recruitment on autopilot for them. And, we've helped hundreds of research organizations saving time and money since our founding in 2015.
Now, we need you to take our recruitment efforts to the next level
Clinical trials are where the rubber meets the road and company claims become substantiated with research data. As a CRO (clinical research organization), we’re responsible for meeting patient enrollment targets on a weekly basis. We use technology to send SMS & emails, but we need to make good old fashioned dials to ultimately connect with folks on the phone and talk through what their participation in a clinical trial will mean. As part of the customer success team, you’ll have 2 amazing coaches that have been doing this successfully for a long time - but, they need help to hit higher targets and bring on more customers.
Who You Are
If you love to talk to folks and have an awesome, but gentle way of communicating, love process, and are excited about reaching goals, you might want to consider joining our team.You feel excited about jumping in to help with new opportunities that come up at the last minute.An ideal candidate to join our Customer Success team is someone someone that looks at our targets and achieves more.You’re an effective communicator and can think on your toes and answer questions off-script because you’ve done your homework and know things that have not been “bulleted” for you.
Use our software to prioritize making calls to referralsInform patients by explaining study protocol; answering questions; providing information.Meet and exceed team enrollment goals; this means more calls.Determine referral eligibility by comparing patient information to protocol requirements.Track your outreach, connect rate, and conversions to enrollment.Meet with the Customer Success team to talk about how we can all improve the process.
You have 2 years of customer support experience.You’re motivated to find ways to explain lots of information in a concise way.You feel a strong sense of pride in your work and will want more.You enjoy an environment that values working independently.You’re open to giving and getting feedback, being coached and mentored.You love thinking outside the box when asked an off-script question.You feel pumped to learn about and contribute to clinical research (hint, tell us why in your cover).
About your remote work space
You have a space specifically dedicated and only used for your remote jobs.You’ll have quiet working conditions without distractions and no background noise.
Send your resume and cover letter either via AngelList or to [email protected]
, with the subject line “Outreach Care Coordinator - YOUR NAME”Applications without a creative cover letter won't be reviewed. Consider sharing what was the most exciting part of this job description to you.We make fast decisions and move you through our funnel quickly.
Please spend 5 minutes to think about and answer this question in your cover letter.
We’re using this opportunity to see how you engage with us and give us a glimmer into your creative thinking and process.
New Clinical Trial:
We just partnered with a brand new company called Killer Kitty Litter and they’d like our help to substantiate their claim that they have the most desirable kitty litter on the market. Their focus is primarily to confirm that their litter clumps and that even the most finicky kitties will use this litter.
We have a pipeline of folks that want their kitty to participate in this clinical trial. It’s time to start making calls to folks that passed the initial screening and have landed in your pipeline of calls. We’d like to know what information you’ll be looking to have handy so you feel ready for successful calls.
Meet the TeamCitruslabs is a venture-funded start-up backed by amazing investors such as Mucker Capital, 2048 Ventures, and One Way Ventures. Citruslabs has been featured in Forbes, BBC, The Times, VentureBeat, and many more news outlets and magazines. To show us that you read this etire document, please add the words to the subject of your email. Our founders have been named Forbes 30 Under 30 in 2018 and 2020! Our CEO has also been named "40 under 40" by German renowned Capital Magazine.
Our team is 100% remote and our team members are all over the world: Los Angeles, Las Vegas, Cleveland, Brazil, Germany, Bulgaria and Scotland.
Citruslabs provides a fast-paced startup environment where each employee's efforts are highly visible and recognized by the entire company.