Merchant Risk Analyst

CCBill is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the ecommerce and online space. Typical projects on the CCBill side include integration with new processors, improving reporting, and enhancement of systems that can handle high volume transactions with high availability over 3 satellites in Phoenix, Ashburn and the Netherlands. You will have the opportunity to work on both existing and new products and features.

EC Suite is a merchant services provider and registered merchant account service and solutions provider since 2002. EC Suite has supported thousands of small and medium-sized businesses, specializing in providing merchants with diverse and flexible products. Our product offerings include credit card processing, e-commerce and point of sale solutions, and chargeback and risk management programs.

The Merchant Risk Analyst plays a critical role in identifying, mitigating, and preventing transactional risk, financial risk and fraud within EC Suite’s payment processing portfolio. A Merchant Risk Analyst monitors and evaluates merchants that process credit card payments to identify and mitigate financial risks like fraud and chargebacks. Responsibilities include analyzing transaction data, assessing merchant credibility, collaborating with internal teams, staying updated on industry regulations, and making recommendations for risk mitigation, such as placing holds or terminating accounts. The role requires strong analytical, communication, and problem-solving skills, as well as proficiency with risk management tools and data analysis.

Location: Serbia

Working schedule: Monday-Friday, 6am-3pm MST / 3pm-12am CET

Key Job Requirements

• Fraud Detection and Mitigation: Analyze transaction patterns, chargebacks, and other data to detect suspicious activities, anomalies, and potential fraud indicators.

• Merchant Risk Assessment: Evaluate new and existing merchant accounts for risk, including reviewing financial statements, business models, and processing volumes.
• Risk Monitoring and Mitigation: Develop and implement strategies to reduce risk, such as setting reserve levels, placing account restrictions, or initiating account terminations.
• Reporting and Dashboards: Document findings from risk reviews, prepare detailed reports on risk exposure, and maintain case files for compliance.
• Cross-Functional Collaboration: Work with internal departments like Underwriting, Support, and Sales to address complex merchant approvals and escalations.
• Compliance and Policy Adherence: Ensure adherence to payment industry regulations, card brand rules, and anti-money laundering (AML) standards.

Key Skills and Qualifications

• Strong understanding of payment processing systems and payment industry risk dynamics
• Proficiency in data analysis tools and risk modeling techniques
• Deep expertise in fraud detection, prevention strategies, and emerging fraud trends
• Experience with regulatory frameworks such as PCI DSS, BSA/AML, and card brand compliance standards
• Ability to synthesize data and communicate findings to internal and external stakeholders
• Working proficiency in Microsoft Excel, Word, Outlook and other Office 365 products.
• Ability to communicate effectively with all levels of employees/management.

This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.