United States onlyCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.
The Managed Services IT Project Manager is responsible for planning, coordinating, and delivering technology projects that support ongoing managed services engagements. This role ensures seamless implementation, transition, and optimization of IT services for clients, while adhering to service-level agreements (SLAs) and governance standards. The Project Manager will work closely with clients, service delivery teams, and technical resources to ensure projects align with operational excellence and business objectives.
Key Responsibilities
- Project Planning & Execution
- Lead projects related to managed services onboarding, infrastructure upgrades, and service enhancements.
- Develop detailed project plans, timelines, and resource allocation strategies.
- Ensure projects meet scope, schedule, and quality standards.
- Client & Stakeholder Management
- Act as the primary point of contact for clients during project phases.
- Communicate project status, risks, and issues proactively.
- Align project deliverables with contractual SLAs and client expectations.
- Service Transition & Governance
- Oversee smooth transition from project implementation to steady-state managed services.
- Ensure compliance with ITIL and managed services frameworks.
- Maintain documentation for governance and audit requirements.
- Risk & Issue Management
- Identify operational and technical risks early and implement mitigation strategies.
- Escalate critical issues and drive resolution in collaboration with service delivery teams.
- Financial Oversight
- Track project budgets and ensure profitability.
- Manage scope changes and obtain necessary approvals.
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
