Bilingual Spanish/English Patient Service Specialist (Miami FL Area)

The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area.

Requirements

• Answer inbound calls and schedule office appointments
• Engage in active listening with callers, confirming or clarifying information
• Utilize software, databases, scripts, and tools as directed in formal training and regular coaching
• Route calls to the appropriate personnel, as needed
• Coordinate hospital consults with practice offices
• Build professional relationships with patients and other call center team members based on trust and reliability
• Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance