Delivery Director

Position Overview

Blue Acorn iCi is looking for a Delivery Director with hands-on project experience with Adobe applications and/or Adobe Cloud products. The Delivery Director’s primary responsibility is to lead and manage a delivery team. They are accountable for delivery quality, performance to budget and successful attainment of Customer business objectives / goals. In addition, they will ensure the right team members are placed in the correct positions, manage relationships with our customers as needed, and enforce the use of best practices. The director is also responsible for hiring, onboarding, and assisting with resourcing as it relates to the members of the team. This position should also be able to work with other departments to ensure smooth and successful operations across the company as it pertains to delivery.

Key Responsibilities

Delivery Leadership & Oversight

• Responsible for all delivery aspects such as productivity, quality, and milestone achievement
• Ensuring team members have access to the tools and materials they need to deliver in their day-to-day activities
• Ensure proper process and SDLC are being followed across all projects
• Serve as the ultimate point of escalation for the project team and the client
• Enforcement of company policy and architectural alignment

Team Leadership & Career Development

• Ensure career paths exist for individuals and work with them to make sure they are on the right paths to meet their personal goals
• Working with People Leaders and Mentors to ensure the robust development of all individuals
• Ability to coach and guide employees through career paths
• Ability to train and mentor direct managers as well as technical staff
• Ability to train and mentor development staff
• Proven ability to build, manage, and foster a team-oriented environment

Resource Planning, Staffing & Recruiting

• Align with Platform leadership and Operations on project resourcing and staffing needs
• Align with Estimation Manager on project estimations
• Review and sign off on SOWs and Change Orders as needed
• Assist with recruiting, interviewing, and hiring to fill immediate needs as well as plan for forecasted growth

Client & Strategic Alignment

• Assist sales with technical support and strategic alignment
• Ability to inspire confidence in clients and provide leadership to implementation teams
• Strategic planning skills to help navigate internal and external customer requirements
• Ability to understand unique and complex business requirements and help develop plans to solve short and long term problems

Required Skills & Experience

Leadership & Delivery Experience

• Minimum of 8-10 years' experience managing enterprise engagements
• 15+ years IT industry experience with a minimum 10+ years of experience in services delivery organization
• Experience at professional services company such as an agency or consulting firm
• Experience working in eCommerce / Digital Services
• Excellent leadership and management skills
• Excellent communication (written and oral) and interpersonal skills
• Proven ability to work creatively and analytically in a problem-solving environment

Adobe & Technical Expertise

• Experience working on projects with Adobe applications
• Experience with Adobe Commerce, Salesforce Commerce Cloud, Shopify+ platforms
• Experience with Adobe Experience Manager (AEM) or other CMS
• Knowledge of or ability to understand technologies such as HTML, CSS, SOAP, REST, Git, AEM
• Ability to communicate and document technical designs to both internal and external technical resources
• Capable of driving and defending design models and best practices

Process & Operational Knowledge

• Thorough and deep knowledge of the Software Development Life Cycle and Agile processes

Education / Experience

• Bachelor’s degree, preferably in computer science and/or equivalent experience in development industry

The base salary range for this position is $160,000 – $200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.