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BjakBJ

People & Performance Manager

Bjak is a technology company focused on making financial services transparent, efficient, and inclusive, and is the largest insurance portal in Southeast Asia, headquartered in Malaysia. They help millions find the best value insurance policies by simplifying access through technology.

Bjak

Employee count: 51-200

China only

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About A1

There are over 5 billion users using basic applications today such email, notes, tasks that are not AI-native. Our mission is to build a proactive smart assistant for everyday users to bring intelligence to conversations, errands, organising and workflows, with minimal prompting.

Our product focuses on achieving high reliability for long-running workflows, persistent context, and real-world task completion. The system must handle multi-step reasoning, interact with external tools, and remain reliable despite non-deterministic model behavior. Our objective is to help users complete tasks daily enjoyable with over ~90%* reduced time.

About the Role

You will own the systems, processes and frameworks that drive performance across the company. You will lead company-wide OKR planning and review cycles, design scalable performance management processes, analyze organizational data, and ensure our culture and values are consistently reflected in how we hire, evaluate and develop people.

You will work closely with leadership across the business to improve execution, increase accountability and help teams perform at their highest level.

What You Will Be Doing

  • Own and continuously improve the company's performance management framework.

  • Lead company-wide OKR planning, tracking and quarterly review cycles.

  • Design and implement scalable people processes that improve organizational effectiveness.

  • Analyze people, performance and operational data to identify trends, measure outcomes and recommend improvements.

  • Build dashboards and reports that provide meaningful insights into organizational performance.

  • Define business requirements for HR systems, reporting tools and workflow automation.

  • Partner with leaders across the company to improve team performance and execution.

  • Develop frameworks for performance reviews, calibration, promotions and career development.

  • Drive initiatives that strengthen accountability, ownership and a high-performance culture.

  • Ensure company values are embedded throughout employee programs, performance evaluations and day-to-day operations.

  • Continuously identify opportunities to simplify processes, eliminate inefficiencies and improve the employee experience.

  • Support strategic people initiatives and organizational projects as the company grows.

What You Will Need

  • Bachelor's degree or equivalent practical experience.

  • Experience in People Operations, People Analytics, Organizational Effectiveness, HR Strategy, Business Operations, Management Consulting or a related field.

  • Strong analytical skills with the ability to interpret data and translate insights into action.

  • Experience designing or improving performance management frameworks, OKRs or organizational processes.

  • Excellent problem-solving and structured thinking skills.

  • Ability to write clear business requirements and improve operational workflows.

  • Strong project management skills with the ability to manage multiple initiatives simultaneously.

  • Excellent communication and stakeholder management skills.

  • Comfortable working in a fast-paced, high-growth environment with evolving priorities.

  • High ownership, attention to detail and a bias toward execution.

How We Work

The best products in the world are built by small, highly capable teams.

We operate with high talent density, high ownership and high standards. We value people who can think independently, move quickly and solve problems without waiting for instructions.

This is a hands-on environment. Everyone is expected to contribute directly to the company's success.

Interview Process

If there appears to be a fit, we will schedule up to 3 interviews.

Applications are reviewed by members of our leadership and hiring teams. Interviews may be conducted virtually or onsite.

We value speed, transparency and decisiveness throughout the process.

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

China +/- 0 hours

About Bjak

Learn more about Bjak and their company culture.

View company profile

Bjak is a technology company focused on making financial services transparent, efficient, and inclusive. Our customers in ASEAN often face challenges in accessing affordable and sustainable financial services, which is why we are dedicated to developing innovative platforms and services to address these needs. Headquartered in Malaysia, Bjak has become the largest insurance portal in Southeast Asia. Our primary platform, Bjak.com, empowers millions of users to find insurance policies that offer the best value and the most comprehensive coverage tailored to their individual requirements. We understand that navigating the complexities of insurance can be daunting, so we've invested heavily in technology like Custom APIs, blockchain, trading systems, and data science. These investments enable us to provide easy access to financial services that were previously inaccessible or difficult to understand, simplifying the entire process for our users.

Our core strength lies in our ability to navigate complex regulatory environments and create pioneering products. For example, Bjak is the first platform globally to simplify and digitize comprehensive life and medical insurance, supported by an AI agent, making these crucial services more approachable. We help Malaysian vehicle owners save significantly on their annual car insurance renewals by allowing them to compare offers from over 10 insurance and takaful operators in under five minutes. This commitment to customer savings and convenience has resulted in millions of users signing up and benefiting from our services. We strive to continuously improve our platform to simplify the online insurance purchase experience, allowing users to choose, compare, and customize their insurance products swiftly and efficiently. Our mission is to make insurance easy, accessible, and rewarding for everyone, fostering a shared and open ecosystem that promotes equality and security in financial services.

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