Social Media Content Moderator

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

Review and investigate all user-generated content for offensiveness/inappropriateness to ensure they are in compliance with our Community Guidelines, with high accuracy at a fast pace

Moderate content submitted by users using a back office tool to approve and reject posts

Analyze user content to provide feedback to the social and marketing team with trends, sentiment/market observations, and common end-user errors - you will be our eyes and ears, and will know our users best!

Provide feedback on improvements to enhance user experience

Engage and build relationships through one-on-one as well as one-to-many conversations

Provide appropriate responses and solutions to all user-related questions with prompt, accurate, and courteous responses; can be both creative and analytical in problem-solving

Documenting and communicating/reporting all issues to the appropriate teams/departments

Requirements:

Excellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurate written response

Excellent customer service skills - communicate correctly and clearly with users, maintain focus on issues in a fast-paced environment, clearly understand and state the issues/needs users present.

Ability to follow through with user issues to resolution.

Ability to empathize with and prioritize user needs.

Excellent documentation skills - ownership of and prioritize user issues.

Be able to make quick decisions in a fast paced and dynamic environment.

Comfortable with high volume posts.

Strong attention to detail and consistency.

Strong troubleshooting and problem-solving skills.

Strong sense of responsibility and resistance to stress.

Self-motivated and results-oriented.

Comfortability with remote work is preferred.

Strong teamwork and interpersonal skills.

Experience with Gmail, Zendesk, and Confluence/Jira.

Well-versed with Facebook, Instagram, Reddit, and Twitter.

Experience in content moderation and/or customer service is a plus.

Experience in the blockchain/crypto space is a plus.

Passion for the world of cryptocurrency and related ecosystems.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire