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Social Media Content Moderator

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Review and investigate all user-generated content for offensiveness/inappropriateness to ensure they are in compliance with our Community Guidelines, with high accuracy at a fast paceModerate content submitted by users using a back office tool to approve and reject postsAnalyze user content to provide feedback to the social and marketing team with trends, sentiment/market observations, and common end-user errors - you will be our eyes and ears, and will know our users best!Provide feedback on improvements to enhance user experienceEngage and build relationships through one-on-one as well as one-to-many conversationsProvide appropriate responses and solutions to all user-related questions with prompt, accurate, and courteous responses; can be both creative and analytical in problem-solvingDocumenting and communicating/reporting all issues to the appropriate teams/departmentsExcellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurate written responseExcellent customer service skills - communicate correctly and clearly with users, maintain focus on issues in a fast-paced environment, clearly understand and state the issues/needs users present.Ability to follow through with user issues to resolution.Ability to empathize with and prioritize user needs.Excellent documentation skills - ownership of and prioritize user issues.Be able to make quick decisions in a fast paced and dynamic environment.Comfortable with high volume posts.Strong attention to detail and consistency.Strong troubleshooting and problem-solving skills.Strong sense of responsibility and resistance to stress.Self-motivated and results-oriented.Comfortability with remote work is preferred.Strong teamwork and interpersonal skills.Experience with Gmail, Zendesk, and Confluence/Jira.Well-versed with Facebook, Instagram, Reddit, and Twitter.Experience in content moderation and/or customer service is a plus.Experience in the blockchain/crypto space is a plus.Passion for the world of cryptocurrency and related ecosystems.• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire

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1,001-5,000

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

Review and investigate all user-generated content for offensiveness/inappropriateness to ensure they are in compliance with our Community Guidelines, with high accuracy at a fast pace

Moderate content submitted by users using a back office tool to approve and reject posts

Analyze user content to provide feedback to the social and marketing team with trends, sentiment/market observations, and common end-user errors - you will be our eyes and ears, and will know our users best!

Provide feedback on improvements to enhance user experience

Engage and build relationships through one-on-one as well as one-to-many conversations

Provide appropriate responses and solutions to all user-related questions with prompt, accurate, and courteous responses; can be both creative and analytical in problem-solving

Documenting and communicating/reporting all issues to the appropriate teams/departments

Requirements:

Excellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurate written response

Excellent customer service skills - communicate correctly and clearly with users, maintain focus on issues in a fast-paced environment, clearly understand and state the issues/needs users present.

Ability to follow through with user issues to resolution.

Ability to empathize with and prioritize user needs.

Excellent documentation skills - ownership of and prioritize user issues.

Be able to make quick decisions in a fast paced and dynamic environment.

Comfortable with high volume posts.

Strong attention to detail and consistency.

Strong troubleshooting and problem-solving skills.

Strong sense of responsibility and resistance to stress.

Self-motivated and results-oriented.

Comfortability with remote work is preferred.

Strong teamwork and interpersonal skills.

Experience with Gmail, Zendesk, and Confluence/Jira.

Well-versed with Facebook, Instagram, Reddit, and Twitter.

Experience in content moderation and/or customer service is a plus.

Experience in the blockchain/crypto space is a plus.

Passion for the world of cryptocurrency and related ecosystems.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

About this role

June 3rd, 2022

April 4th, 2022

Full Time

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Apply now

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About Binance

Learn about Binance and their company culture.

View company profile

Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

We are the world's leading cryptocurrency exchange. On Binance, you can trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes. We are easy to use and trusted by the entire community. you can trade on mobile or desktop. Our average daily volume is 1.2 billion trades.

Do What You Love at Binance

What's the secret to Binance's success? The answer is obvious: Our people.

We are proud to have one of the most talented, hardworking and passionate teams the world has to offer.

Do Something Meaningful at Binance

Our vision is to increase the Freedom of Money.

Join us in building inspiring products and services that helps accelerate the adoption of cryptocurrency, blockchain, and distributed ledger technology.

Benefits

  • Multicultural environment

  • Competitive salary

  • Option to be paid in crypto

  • Learning and development programs

  • Flexible working hours

  • Health insurance

  • Relocation support

  • Company sponsored holidays

  • Free language classes

  • Team building activities

  • International transfers mid-career

  • And other various perks and benefits

Tech stack

Learn about the technology and tools that Binance uses.

View tech stack

Benefits and perks

Learn about the benefits and perks that Binance provides.

View benefits
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Flexible working hours

We accommodate all kinds of lifestyles and life stages. Come work on your terms.

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Get paid in crypto

We're happy to pay a percentage or your entire salary in crypto.

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Healthcare benefits

Health insurance for employees.

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Company events

Team building activities

View all employee benefits View all employee benefits

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