United States onlyJob Description:
Berklee’s Division of Pre-College, Online, and Professional Programs (POPP) is redefining contemporary music education for learners around the world. With a reach of over 3.5 million students to date, POPP—comprising Berklee Online, Berklee Summer Programs, and Berklee Press—brings the Berklee experience to students of every background, ability, and level of experience. Through innovative programs in music, performance, production, business, and the performing arts, our students gain the creative skills, professional tools, and global connections to thrive in today’s ever-changing arts industry.
The Associate Director of Student Finance plays a critical leadership role in ensuring that every student’s financial journey is transparent, accessible, and student-centered. Reporting to the Associate Vice President for Business, Administration, and Student Services, this position oversees all aspects of student finance operations—including billing, collections, third-party sponsorship, compliance, and customer service—while cultivating a team that provides exceptional, compassionate support to students and families.
This is an opportunity for a mission-driven professional who combines financial acumen with a deep commitment to helping students succeed. The Associate Director leads process innovation, manages system integrations (including Workday Student and payment platforms), and partners across Berklee to streamline and enhance the student finance experience.
Key Responsibilities
Serve as the functional lead for Student Finance in Workday Student and payment system integrations.
Supervise, mentor, and develop a high-performing, service-oriented team.
Oversee billing, collections, cashiering, and reconciliation processes to ensure accuracy and compliance.
Collaborate across departments to improve financial accessibility and reduce barriers to enrollment.
Oversees third-party billing, ensuring timely and accurate processing.
Analyze data, implement process improvements, and develop communication strategies to keep students informed and supported.
Lead compliance efforts, including annual reporting and adherence to Title IV and institutional regulations.
Qualifications
Bachelor’s degree and 7–10 years of experience in student accounts, bursar, or financial operations within higher education.
At least 3–5 years of supervisory experience with a proven record of building strong, service-focused teams.
Deep understanding of student accounts receivable, financial aid integration, and federal compliance.
Experience with enterprise systems such as Workday Student, Salesforce, and Colleague; proficiency in system configuration and data migration.
Strong communication, analytical, and project management skills, with the ability to drive process improvement and lead through change.
Why Berklee?
At Berklee, work is more than a job—it’s a calling to empower creativity, collaboration, and lifelong learning. Employees enjoy a supportive, inclusive culture that values innovation, diversity, and work-life balance. Berklee offers:
Comprehensive health and wellness benefits
Generous paid time off and flexible work options
Tuition assistance and professional development opportunities
Access to performances, workshops, and a global network of artists and educators
Join a team where your expertise and ideas help make creative education accessible to learners everywhere—and where your work directly supports the next generation of artists, innovators, and leaders.
Hiring Range: $95,000 to $112,000; salary dependent on relevant experience and education.
Please visit the Total Rewards page to learn more about the benefits of working at Berklee.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
