AuraAU

Sr. Data Analyst, Customer Experience

We’re making an all-in-one intelligent safety solution that's simple to understand and easy to use.

Aura

Employee count: 501-1000

Salary: 110k-150k USD

United States only

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

Aura is looking for a Senior Data Analyst, Customer Experience (CX) with strong analytical skills to partner with our CX leadership team and scale our growth. This role is central to leading business analytics that support all functions across the CX organization from Voice of Customer (VoC), operational measurement, training & performance, to AI automation. In addition to establishing and scoping analytics requirements, this role will partner with several business leaders to provide value-adding analysis & reporting, meaningful proactive insights & recommendations, and KPIs to help guide the business.

Responsibilities:

  • Be a data-driven subject matter expert (SME) embedded in all parts of the CX organization

  • Build a strong partnership with business and cross-functional stakeholders to provide operational / actionable insights to improve business KPIs with a focus on the growth of the business

  • Lead the ongoing development and support of enterprise-level reporting, dashboards, and scorecards

  • Contribute to CX strategy formation by providing meaningful insights and guidance on critical business decisions through detailed data analyses such as VoC

  • Partner with Product & Engineering teams to design tests (A/B, multivariate, etc.); track & measure the results, and analyze the results to quantify the impact on the business

  • Manage the reporting process, delivery of results, and variance explanations

  • Key project tracking and analysis; KPIs and other metrics tracked in a standardized format

  • Meet with cross-functional partners regularly to identify gaps and opportunities to evolve and define, codify, and build new processes and programs

  • Become an expert in translating stakeholder needs into specific analyses, metrics, or reports that yield actionable insights

  • Effectively communicate findings and data insights to your stakeholders with a point of view and desire to enable your teams to make a data-driven decision

Qualifications:

  • Bachelor’s degree in Business Analytics, Data Science, Applied Mathematics, Statistics, Computer Science, Economics, or a similar field of study

  • 4+ years of relevant experience in strategy & operations or advanced analytics

  • Experience working with large datasets; Experience with running AB testing, regressions, and forecasting is a plus

  • Expert in SQL; Experience in Python or R is a plus

  • Expert in data visualization; Experience in Tableau is a plus

  • Exceptional analytical modeling and business problem-solving skills to structure complex questions and propose innovative solutions

  • Outstanding data management / analyses capabilities with attention to detail and accuracy

  • Proven track record of autonomy, prioritization of deliverables, and influencing decisions with data-driven analyses

  • Exceptional communications skills – written, verbal, and listening

  • Ability to work collaboratively as part of a team and able to manage the needs of multiple stakeholders

  • High-energy, team-first, positive attitude

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $110,000-150,000, but may vary depending on job-related knowledge, skills, experience and location.

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for United States based job applicants can be found here.

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About the job

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Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 110k-150k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Aura

Learn more about Aura and their company culture.

View company profile

We’re making an all-in-one intelligent safety solution that's simple to understand and easy to use.

Creating a Safer Internet

In 2014, I was surprised to learn that my credit information was stolen. As a result, I spent a lot of time researching what to do. I quickly learned that digital security was a big problem, with no comprehensive solution. The products that were supposed to help me were confusing, difficult to use, and expensive. But, most importantly, no one product could give me all the solutions I needed.

I was inspired to start Aura, a company that gives people the peace of mind to know that they are safe online. Today we serve over a million members worldwide. Together, we will make the internet safer.

– Hari Ravichandran, Founder and CEO

Our Values

Wow Our Customers: Think about the customer first. We win by solving problems for customers and exceeding their expectations, everytime.

Own the Outcome: Think big, move fast, focus on results and when you see a problem, try and solve it.

We Are One Team: Listen, collaborate & offer feedback. Operate with transparency, honesty and integrity. Together we will move our mission forward.

Embrace What’s Next: Deliver innovation that matters to our customers. Seek out diverse perspectives. Try things that have not been done before.

Aspire to Greatness: Drive lasting value. Build a brand and company that’s loved and respected.

Our Mission

We’re doing more online than ever but as our lives get more connected it's hard to know what’s safe. At Aura, we believe people should be able to live their digital lives with peace of mind. Our mission is to create a safer internet by making comprehensive digital security simple to understand and easy to use.

Employee benefits

Learn about the employee benefits and perks provided at Aura.

View benefits

Comprehensive Health

Aura provides comprehensive medical, dental, and vision insurance to keep you and your family healthy.

Competitive 401(k) Plan

Employees at Aura benefit from a competitive 401(k) plan with company matching to secure their future.

Volunteer Time Off

Aura encourages community engagement by offering 8 hours of paid time per quarter for volunteer activities.

Unlimited Time Off

Aura offers unlimited time off to ensure employees can manage their personal time and work-life balance effectively.

View Aura's employee benefits
Claim this profileAura logoAU

Aura

Company size

501-1000

Founded in

2017

Chief executive officer

Hari Ravichandran

View company profileVisit aura.com

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