AuraAU

Instructional Designer, Customer Experience

We’re making an all-in-one intelligent safety solution that's simple to understand and easy to use.

Aura

Employee count: 501-1000

Salary: 60k-85k USD

United States only

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

The Customer Experience Strategy & Innovation Team at Aura is looking for an Instructional Designer, Customer Experienceto join the team. This role will report into the Manager of Training Design and Delivery and will design training for Tier 1 and Tier 2 customer experience agents and will be able to effectively design goal-oriented training with measurable outcomes.

Day to day:

  • Assist in the design and development of instructional materials, including eLearning courses, instructor-led training, job aids, and other resources.

  • Work with subject matter experts (SMEs) and cross-functional partners to gather and synthesize content for training programs.

  • Use instructional design models (e.g., ADDIE, SAM) to create effective and engaging learning experiences.

  • Develop clear learning objectives and align instructional materials to meet these objectives.

  • Utilize eLearning authoring tools (e.g., Articulate 360, Captivate) to create interactive and visually appealing online training modules.

  • Conduct quality assurance reviews to ensure instructional materials are accurate, engaging, and effective.

  • Assist in the collection and analysis of training feedback to improve learning content.

  • Stay updated on trends in instructional design, adult learning principles, and eLearning technology.

  • Support the management and organization of learning resources in Learning Management Systems (LMS).

What you bring to the table:

  • Portfolio of projects in Articulate Rise and Storyline.

  • Demonstrated ability to learn and use new technology tools quickly.

  • Strong attention to detail and organizational skills.

  • Ability to manage multiple projects and meet deadlines in a fast-paced environment.

  • Understanding of adult learning principles and instructional design methodologies.

  • High-energy, team-first, positive attitude

  • Basic graphic design skills or familiarity with tools like Canva, Adobe Photoshop, or Illustrator.

  • Knowledge of Learning Management Systems (LMS) administration.

  • Experience developing training content in support of providing exceptional customer service in a fast-paced environment

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $60,000-85,000, but may vary depending on job-related knowledge, skills, experience and location.

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for United States based job applicants can be found here.

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About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 60k-85k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Aura

Learn more about Aura and their company culture.

View company profile

We’re making an all-in-one intelligent safety solution that's simple to understand and easy to use.

Creating a Safer Internet

In 2014, I was surprised to learn that my credit information was stolen. As a result, I spent a lot of time researching what to do. I quickly learned that digital security was a big problem, with no comprehensive solution. The products that were supposed to help me were confusing, difficult to use, and expensive. But, most importantly, no one product could give me all the solutions I needed.

I was inspired to start Aura, a company that gives people the peace of mind to know that they are safe online. Today we serve over a million members worldwide. Together, we will make the internet safer.

– Hari Ravichandran, Founder and CEO

Our Values

Wow Our Customers: Think about the customer first. We win by solving problems for customers and exceeding their expectations, everytime.

Own the Outcome: Think big, move fast, focus on results and when you see a problem, try and solve it.

We Are One Team: Listen, collaborate & offer feedback. Operate with transparency, honesty and integrity. Together we will move our mission forward.

Embrace What’s Next: Deliver innovation that matters to our customers. Seek out diverse perspectives. Try things that have not been done before.

Aspire to Greatness: Drive lasting value. Build a brand and company that’s loved and respected.

Our Mission

We’re doing more online than ever but as our lives get more connected it's hard to know what’s safe. At Aura, we believe people should be able to live their digital lives with peace of mind. Our mission is to create a safer internet by making comprehensive digital security simple to understand and easy to use.

Employee benefits

Learn about the employee benefits and perks provided at Aura.

View benefits

Comprehensive Health

Aura provides comprehensive medical, dental, and vision insurance to keep you and your family healthy.

Competitive 401(k) Plan

Employees at Aura benefit from a competitive 401(k) plan with company matching to secure their future.

Volunteer Time Off

Aura encourages community engagement by offering 8 hours of paid time per quarter for volunteer activities.

Unlimited Time Off

Aura offers unlimited time off to ensure employees can manage their personal time and work-life balance effectively.

View Aura's employee benefits
Claim this profileAura logoAU

Aura

Company size

501-1000

Founded in

2017

Chief executive officer

Hari Ravichandran

View company profileVisit aura.com

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