Cyprus onlyWe’re looking for a proactive and dedicated Player Support Manager to join our team. In this role, you’ll play a key part in ensuring an exceptional experience for our players by resolving their issues, improving support processes, and building strong communication channels.
You’ll oversee technical problem-solving, manage player feedback, and collaborate with cross-functional teams to identify and implement solutions. From responding to app store reviews to publishing helpful guides, you’ll take ownership of support initiatives and help drive player satisfaction.
If you’re ready to help our players feel heard and valued — we’d love to meet you!
You’ll oversee technical problem-solving, manage player feedback, and collaborate with cross-functional teams to identify and implement solutions. From responding to app store reviews to publishing helpful guides, you’ll take ownership of support initiatives and help drive player satisfaction.
If you’re ready to help our players feel heard and valued — we’d love to meet you!
Key Responsibilities
- Resolve technical problems and game issues reported by players to support
- Respond to player reviews in app stores
- Prepare and publish guides for players and the team
- Inform the product team about current game issues and work on solutions
- Improve the product support process
- Follow the instructions, regulations, and KPIs of the support team
Skills, Knowledge and Expertise
- Proficient in using ticket systems like Helpshift, Zendesk, Salesforce, or similar
- Knowledge of the basic principles of mobile, desktop, and web application development and operation, including client-server interaction, APIs, and SDKs
- Basic experience with Power BI, Tableau, Qlik, or similar tools
- B2 level English proficiency or higher
- Basic SQL knowledge
- Experience with Datagrid or other database interaction programs
Benefits
- Flexible work environment: work remotely from home or in one of our office in Cyprus
- Paid holidays and sick leave to prioritize your health and well-being
- Competitive salary based on interview results and annual performance reviews
- Bonus system tied to the company's success and performance
- Opportunities to attend conferences, workshops, and meetups
- English classes
- Cool corporate parties and team-building events
- Holiday Gifts: celebrate special occasions with thoughtful holiday gifts from the company
- Free lunches in our offices: enjoy a pleasant time over a meal with your colleagues
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