Customer Success Manager

Location: Remote (Europe)

Department: Customer Success

Reports to: Head of Customer Success

AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers.

We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow.

Manage a portfolio of Enterprise customers, ensuring high retention and growth.

Understand customers’ business needs, goals, and KPIs to drive measurable value.

Lead onboarding sessions and act as a trusted advisor for long-term success.

Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.

Collaborate cross-functionally to secure renewals and drive expansion.

Work with Product and Engineering teams to ensure AppFollow is effectively configured.

Share best practices to help customers maximize value.

Highlight customer successes by collaborating with Marketing on case studies.

3–5+ years of experience as a Customer Success Manager.

Fluent in English and Russian; any additional language is a plus.

Proven track record with enterprise-level customers.

Excellent communication and interpersonal skills, including C-suite engagement.

Highly organized, proactive, and able to manage a large account portfolio.

Strong product knowledge; able to translate technical features into business value.

Experience leading customer advisory boards or product feedback sessions.

Customer-focused, empathetic, and detail-oriented.

Confident communicator, written and verbal.

Able to prioritize, multitask, and collaborate cross-functionally.

Problem-solver with a passion for building long-term relationships.

Team management experience is a plus.

Increased feature adoption across accounts.

Improved customer health scores.

Higher NRR through reduced churn and expansion.

Proactive risk identification and resolution.

Work in a growing, global SaaS company focused on customer success.

Collaborate with a diverse, remote-first team.

Make a direct impact on retention and satisfaction.

Own strategic programs that scale success across thousands of customers.

Participate in our employee stock option program—everyone has a stake in our success.

If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!