United States onlyOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Reporting to the Supervisor - Pharmacy Data Services, the role involves assisting in PDS retail programs and services. This position supports billing, customer listings, and field sales activities, requiring interaction with internal and external stakeholders.
Primary Duties and Responsibilities:
Facilitate Onboarding and Offboarding requests for new and existing customers by collaborating with cross-functional teams to meet customer needs
Conduct PDS training/overviews for Sales, Customer Implementation, Account Managers & Customer Systems Support associates
Collaborate with 3rd Party vendors to transition new customers from other wholesalers and onboard new software set ups as needed
Interact with the EDI Department on EDI maps/parameters for accurate data transfer to customers and price file testing
Validate Legal Documents on hand or that need to be collected (NDA, PDS Agreement or MPA) before providing services
Coordinate new 3rd Party Vendor set ups with EDI and collaborate on enhancements to file formats with 3rd Party Software vendors
Troubleshoot and resolve pricing discrepancies, billing issues, data integrity concerns, catalog failures, and ordering problems by liaising with internal and external teams
Assist customers in downloading catalogs via SFTP or Secure Sites
Manage monthly billing fees for customers and maintain lists of 3rd Party Vendor and Buying Group Fees
Identify process improvement opportunities within PDS operations, maintaining SOPs accordingly
Exhibit a strong customer focus by enhancing the overall customer experience through collaboration across departments
Address conflicts effectively and escalate issues when necessary
Demonstrate excellent analytical, troubleshooting, time management, interpersonal, organizational, prioritization, written communication skills as well as attention to detail
Foster teamwork, maintain a positive attitude, exhibit adaptability to change
Proficiency in computer operations using Microsoft Word, Excel, Access, PowerPoint is essential for effective system utilization
Willingness to travel occasionally (less than 10% of the time)
Performs related duties as assigned
This position requires a diverse skill set encompassing troubleshooting proficiency alongside strong interpersonal skills to ensure seamless coordination among various stakeholders for the successful execution of PDS activities while prioritizing exceptional customer service delivery standards
Required Skills and Qualifications:
High school degree or equivalent combination of experience and education; normally requires a minimum three (3) years of experience working in a customer service environment; medical or pharmaceutical background preferred
Knowledge of pharmacy systems, a plus
Ability to communicate effectively, both orally and in writing
Good relationship building skills
Strong organizational skills; attention to detail
Strong interpersonal skills
Good analytical skills
Strong leadership and staff development skills
Working knowledge of computers necessary to operate effectively with company systems and programs; Microsoft Word, Excel, databases
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeSalary Range*
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Canada only
PR and US only
