United States onlyAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Incident Management Consultant within the ECC (Enterprise Command Center) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.This is for our second shift from 2:30PM to 12:30AM CST, Monday to Thursday, US remotely based.
Key Responsibilities
- Run various diagnostics to determine validity of errors received
- Handle incident detection/situations and provide guidance/coaching to other team members
- Operate as a resource for all incident detection in the ECC
- Handle all types of rapid response calls and outages, and drive calls to closure
- Document all dialog during a Rapid Response call
- Provide guidance to Senior team members and Specialist level analysts regarding documentation, interdependencies, and application details
- Effectively communicate during Rapid Response calls
- Utilize Instant Messenger, Email, and conferencing software to manage Rapid Response calls
- Communicate regularly with all levels of leadership
- Operate and be viewed as go to person for updates, especially during SMON (Senior Management Outage Notification) updates
- Possesses comprehensive AI competencies including data management, model development and deployment, business integration, and ethical risk awareness to ensure accurate, secure, and effective AI solutions
Essential Skills
- 2 or more years of experience (Preferred)
- Strong Artificial Intelligence (AI) experience
- Strong experience with MS Office, Word, Excel, Outlook, SharePoint
- Attention to detail and ability to multi-task in high-stress situations
- Ability to collaborate and communicate across the team and up to management
Supervisory Responsibilities
- This job does not have supervisory duties.
Skills
Artificial Intelligence (AI), Coaching, Collaborating, Communication, Computer Science, Documentations, Electronic Mail, Incident Management, Instant Messaging Software, Issue Management, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Technical SupportCompensation
Compensation offered for this role is 50,000.00 - 82,542.50 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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