Alliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations. More information is available on the company's website at: www.alliant.com.
SUMMARY
Responsible for providing high level customer service and technical support for marketing applications. Responsible for troubleshooting complex issues, resolving and escalating problems as needed, and ensuring optimal system performance to support marketing operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides detailed technical customer support and troubleshooting for marketing application systems company-wide.
Acts as first point of contact for users who are experiencing marketing application related problems.
Diagnoses and resolves application issues, system errors and integration issues to minimize user downtime and maximize marketing campaign effectiveness.
Collaborates with IT, Marketing, and Vendor teams to report issues, deploy and test fixes, and optimize system integrations.
Logs, tracks, and documents support escalations, resolution, and recurring issues for continues improvement.
Manages user access, security, and permissions within marketing applications.
Provides training and support on marketing system functionality to the end users and internal support team as part of releases and issue resolution.
Develops and maintains documentation, FAQs, and knowledge base articles to empower users and promote self-service.
Builds a relationship with the third-party vendors support teams to resolve complex issues quickly and effectively.
Assists with system testing following patching, upgrades, and marketing campaign launches, including business continuity testing
Diagnoses and resolves more complex application issues, system errors and data discrepancies to minimize user downtime.
Collaborates with marketing IT teams to report issues, deploy and test fixes.
Ensures that onboarding and offboarding procedures for marketing applications meet the appropriate security and governance to mitigate risks.
Understands and assists in data management and accuracy, including data migration and testing.
Assists with audit reviews and implementation of recommendations.
Participates in developing support policies and procedures for applications that are supported by the team.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree in information technology or equivalent combination of education and insurance experience
Three (3) or more years related work experience with a demonstrated understanding of system support for marketing tools, including, but not limited to, Eloqua, Hubspot, Canva, Outreach, LinkedIn Sales Navigator, FlipSnack
Two (2) or more years Experience supporting marketing teams and digital campaigns
Strong knowledge of marketing automation, CRM, and analytics platforms, specifically Salesforce
Insurance industry experience
SKILLS
Strong understanding of marketing technology platforms, user permissions, and integrations
Excellent verbal and written communication skills
Excellent customer service skills, including telephone and listening skills
Ability to work within a fast paced team and to foster teamwork
Strong planning, organizational and prioritization skills
Exceptional analytical and problem-solving skills with the ability to resolve complex and critical issues
Strong ability to manage multiple projects simultaneously and adapt to rapidly changing priorities
In-depth knowledge of marketing applications and troubleshooting skills
We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the “Apply Now" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.
For more information on Alliant Insurance Service's benefits, click here.
United States only
