United States onlySalary Range: $120,000 - $145,000
Job Posting End Date: May 25th 2026
We’ve Got You Under Our Wing
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
What does it take to be successful in this role?
• Experience in business consulting, business analysis, agile delivery, operations support, project coordination, or related functions.
• Experience working in cross-functional environments supporting business initiatives and delivery activities.
• Working knowledge of agile methodologies, business process analysis, and project delivery concepts.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Ability to work independently while supporting multiple stakeholders and priorities.
• Experience developing business requirements, user stories, process documentation, or reporting preferred.
Education & Experience Required
- Bachelor's Degree In business administration, computer science, Operations, or a related field
- 8 or more years in business consulting, business analysis, agile delivery, operations support, project coordination, or related functions.
- Claims industry experience
Or an equivalent combination of education and experience
Education & Experience Preferred
- UX design experience
Principal Duties & Responsibilities
• Partners with business and technology stakeholders throughout the agile delivery lifecycle, including requirements gathering, user story development, testing support, implementation activities, and post-release follow-up.
• Supports cross-functional initiatives by coordinating project activities, identifying dependencies, and assisting with issue resolution and communication efforts.
• Collaborates with stakeholders to document business needs, functional requirements, user stories, acceptance criteria, and process workflows.
• Acts as a liaison between business and technical teams to support alignment of business objectives and solution delivery activities.
• Provides consultation and support regarding business processes, agile delivery activities, customer experience initiatives, and operational improvements.
• Supports backlog refinement, sprint planning, stakeholder meetings, and other agile team activities as needed.
• Prepares project updates, status reporting, implementation communications, and supporting documentation for stakeholders and leadership.
• Assists with evaluating business processes, operational challenges, and customer feedback to identify improvement opportunities and solution recommendations.
• Coordinates with internal teams, vendors, and stakeholders to support implementation readiness, testing activities, and business transition efforts.
• Contributes to change management and operational readiness activities through stakeholder communication, documentation, and support efforts.
• Supports analysis of operational metrics, reporting needs, and process performance to assist with continuous improvement initiatives.
• Maintains effective working relationships across business, operational, and technology teams to support project and delivery objectives.
Total Rewards
The salary range for this job is $120,000 to $145,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.
At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.
In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.
