Analyst I - Service Management

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Job Requirements and Experience:

Taking ownership of customer issues reported and seeing problems through to resolution.

Researching, diagnosing, troubleshooting and identifying solutions to resolve 3rd party API Implementation developer’s issues.

Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams.

Communicate to 3rd party developers with clear instruction on issue resolution.

Ability to work within a small team environment with little supervision.

Strong analytical/problem solving skills with knowledge of the airline industry.

Submit reports to the support lead as needed.

• 1 to 2 years’ experience providing technical support for application software. (Freshers with good technical skills can be considered)
  • Knowledge and experience with XML-based system interfaces, schema design, and XML based tools like SOAPUI are preferred.

Knowledge of NDC API is considered plus.

Airline travel industry experience is considered a plus.
Background in software development/programming given preference.
Experience working with off/near shore teams.
Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk)
BS in Computer Science/Information Systems field or equivalent.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!