Director/General Manager, LE Services & Sales - EMEA

Discover impactful work:

The General Manager / Director, Field Service & Sales – EMEA, leads the integrated commercial and service operations across all EMEA countries for Thermo Fisher Scientific’s Life Equipment Services (LE) business. This position is central to advancing operational excellence, strengthening customer experience, and driving profitable growth through a unified model that integrates assistance and commercial efforts.

The leader will oversee the regional team’s development, focusing on rebuilding capabilities, fostering accountability, and accelerating growth in both mature and emerging markets, with particular emphasis on the Middle East. Success in this role requires a combination of commercial insight, operational rigor, and transformational leadership to achieve sustained improvements in revenue, margin, and customer satisfaction.

Key requirements and tasks:

• Lead the EMEA Field Service organization, aligning service operations with commercial goals under a unified structure.
• Develop and execute the regional service and sales strategy, integrating field service, service sales, and channel management.
• Develop profitable growth by growing into high-potential markets, especially in the Middle East and Tier 2 channels.
• Partner with product management and commercial teams to improve attachment rates and share of wallet.
• Manage regional P&L performance, budgets, pricing strategies, and customer retention initiatives.
• Strengthen forecasting accuracy, operational efficiency, and cost-to-serve performance.
• Establish clear metrics and operating rhythms to ensure accountability and consistent execution.
• Advance customer experience initiatives by promoting cross-functional teamwork and timely issue resolution.
• Improve decision-making and empower regional and country leaders.
• Build and inspire a high-performing, customer-focused team aligned to Project Sunshine principles.
• Mentor and develop regional leaders to enhance commercial and financial capabilities.

How will you get there?

Education& Experience:

• Bachelor’s degree in engineering, life sciences, business administration, or a related technical field; advanced degree (MBA or MSc) preferred.
• Minimum of ten years of progressive leadership experience in service, commercial, or operational roles within complex, matrixed organizations.
• Background in industrial or life sciences environments preferred.
• Proven success leading integrated service and sales teams across multiple geographies in the EMEA region.
• Demonstrated ability to drive profitable growth through market expansion and sales enablement.
• Strong financial management skills, including experience with multi-million-dollar P&L oversight, forecasting, and operational efficiency programs.
• Deep understanding of service delivery models, field operations, and customer engagement in technical or scientific contexts.
• Experience leading organizational change and transformation initiatives.

Skills:

• Strategic Agility and Eye For Business

• Customer Focus and Relationship Building

• Financial and Operational Rigor

• Change Leadership and Transformation Management

• Talent Development and Empowerment

• Collaboration and Influence in a Matrixed Environment